Billing Services Manager - Special Handling
Billing Services Manager - Special Handling
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Job Description
Billing Services Manager - Special Handling
Key Objective:
Responsible for leading a team of onshore and offshore team members and overseeing our processes to ensure timely and efficient premium settlement of Multinational accounts and collection of U.S. Agency Bill accounts with non-standard workflows.
Responsibilities:
- Manages the collection lifecycle of U.S. Producer billed accounts to ensure receivables are collected within established timeframes and all escalation procedures are followed by specialists.
- Manages the settlement process of Multinational accounts to ensure timely clearance of receivables/payables and resolution of discrepancies with overseas Network Partners and Chubb branches
- Establish productivity metrics for all team members and performance reporting.
- Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team.
- Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools.
- Act as a liaison to top broker contacts relationship managers and Network Partner managers to identify any billing/settlement issues and work to improve our partnerships.
- Establish effective reporting packages for our business partners to ensure visibility into receivable balances and impacts to our collection metrics.
- Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate.
- Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing.
- Conduct weekly meetings with offshore managers to review productivity reports identify and analyze trends identify training needs and provide training solutions.
- Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions.
- Provide leadership and direction to onshore and offshore teams. Ensure staff understands accepts and supports their role in achieving North American Billing and Collections goals.
- Function as a liaison between our offshore team and Chubb business leaders. Provide support direction and answer questions or concerns from our business leaders.
- Conduct meetings with Chubb business unit DFOs brokers and Chubb senior management to address receivables trending escalate issues to resolution or enhance processes and procedures.
- Travel to India if necessary.
Reporting Relationships:
- Reports directly to the VP-Producer Billing and Collection
Qualifications
- Bachelors degree in Finance Accounting or equivalent work experience.
- Prior supervisory experience in a financial services company is preferred.
- Excellent verbal and written communication skills with a demonstrated ability to effectively communicate and influence people at all levels of the organization.
- Demonstrated ability to effectively manage multiple tasks and diverse work priorities.
- Superior organizational skills
- Capable of analyzing financials and using findings to improve results.
- Energetic and easily adaptable to change.
- Understanding of insurance principles underwriting functions and processing workflow is highly desired.
Required Experience:
Manager
Employment Type
Full-Time
