Advising Dedicated Lead
Advising Dedicated Lead
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$ 92245 - 119919
1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
Gusto is seeking a leader for our Benefits Advising team who is passionate about providing small business owners and their employees with the best customer experience and expert benefits advice. You will lead a benefits operation organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment. Youll be a great fit if you also have experience in effectively managing OKR/team initiatives while also leading a high performing team.
About the Team:
The Advising team at Gusto is focused on understanding the health insurance needs of small businesses and consulting on solutions to help their employees thrive. We are looking for a leader to empower a team of Renewal Advisors and drive operational excellence for our customers. Youll be responsible for managing a high-performing team while building and improving workflows to improve the customer experience and create efficiency gains on the team that enable Gusties to do their best work.
Heres what youll do day-to-day:
- Inspire your team to do the best work of their life on a daily basis
- Coach motivate and empower a high-performing team of benefits advocates to meet and exceed service level objectives by providing ongoing and consistent performance feedback
- Act as project manager for large-scale cross-functional initiatives that scale our internal processes and drive better outcomes for our customers.
- Lead through ambiguous moments and help your team manage change
- Constantly analyze refine and iterate on internal processes to improve the customer experience
- Help grow the team by recruiting and training new team members as needs arise
Heres what were looking for:
- 3-5 years of formal leadership experience in benefits operations customer success or renewals or a similar field
- Analytic and strategic thinker with the ability to translate data into insights and actions
- Navigate and manage change with clear communication grace and agility for themselves and their team
- Strong operational skills proactive approach to process improvement and previous experience driving initiatives and best practices that improve customer experience
- Passionate about our customers and helping small business owners thrive
- Experience in hiring training and developing a high-performing team members
- Success working in a fast-paced high-growth environment
Our cash compensation range for this role is $92245 to $119919 in Denver and Chicago. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the level and amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.
Employment Type
Full Time
