Digital Collaboration Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004196

Role Duties and Responsibilities

• Provide engineering and operations support to End User Management in the area of Managed Devices service throughout the service lifecycle and conduct co-ordination and communication between support and service provider;
• Serve as the highest level of technical escalation for complex issues related to managed client devices (Specifically on the EMS toolsets SCCM/Intune);
• Analyse and resolve complex problems collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
• Administer and Support the Agency Patching Orchestration and Reporting Services;
• Package and deploy software updates commercial off-theshelf (COTS) and NATO off-the-shelf (NOTS) applications using EMS toolsets. (Formerly SCCM)
• Develop hardware and software inventory reports
• Perform implementation and maintenance of authorized software changes
• Investigate and troubleshoot advanced network connectivity performance and security-related issues affecting managed devices and print services;
• Collaborate closely with cross-functional teams including infrastructure security and application teams to ensure seamless integration and support of managed devices and print services;
• Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
• Support the Section head in team and technical lead duties and decisions while proposing and advising on technical guidance in regards to the technologies under their area
• Performs implementation and maintenance of authorized software changes related to assigned applications and the integration/tailoring of vendor-supplied components following established procedures for quality configuration control testing documentation and security;
• Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
• Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;

Essential Skills and Experience

• At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
• Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
• Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
• Demonstrable knowledge of IT infrastructure and systems including enterprise-class servers operating systems storage and virtualization technologies;
• Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
• Very good experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms);
• Proven experience in handing and prioritizing multiple assignments;
• Proven experience in managing internal and external stakeholders;
• Very good experience with troubleshooting and providing end users support;
• Very good problem solving and communication skills.

Desirable Skills Experience and Certifications

• At least 4 years of recent work experience related to IT system administrator functions of Communication and Collaboration systems in particular Microsoft Exchange MS Teams and Skype for Business.
• Working knowledge in system management automation and monitoring;
• Good understanding of Application security Internet security and IT data protection mechanisms;
• Awareness of industrys latest technology trends and applications such as Cloud Applications and Security;
• Technical certification in Communication and Collaboration systems: MCSE or equivalent;
• ITIL v3/v4 Foundation certificate;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization including ACO and ACT.

Education

• Higher vocational training in a relevant discipline with 4 years post related experience. Or a secondary educational qualification with 6 years post-related experience.

Working Location

• Braine-lAlleud Belgium

Working Policy

• On-Site

Travel

• Some travel up to 4 times per month in Belgium may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance