Patient Services Rep

Patient Services Representative

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster Willow Street Manheim Lebanon and Ephrata PA. OAL is a progressive practice that prides itself on quality service and patient care.

Job Description

With a customer service focus the Patient Services Representative will greet check-in patients oversee all patient demographic insurance card scanning have required paperwork filled out/signed collection of necessary account balances and procedure visits.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt courteous and helpful manner

• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff

• Prepare and distribute appropriate paperwork to the patient for signature and completion

• Contact billing for inquiries from the patient

• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive

• Maintain patient waiting area. Maintain coffee levels magazines and cleanliness of waiting area

• Stocking stations when required

• Verify demographic and insurance information and update as necessary in EMR

• Verify patient paperwork for completion and scan documents insurance card(s) and photo identification into EMR

• Verify current information for upcoming appointments.

• Complete daily reminder calls for patient appointments

• Scanning of patient medical documents for Intake as directed or required

• Complete and verify meaningful use fields are completed for compliance

• Collect appropriate copays and Medical Records fees

• Obtain HIPPA release documentation verification of identity for Medical Records

• Update insurance if missing or inaccurate from EMR system and report to billing.

• Scheduling follow-up appointments and tests helping patients secure referrals when necessary

• Coordinating the delivery of internal services such as patient x-ray disks forms test results etc.

• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities

• Keeping records of money collected. Balancing receipts at the end of shift

• Other duties as assigned.

Required Education and Experience:

• High school diploma or GED is required.

• Minimum one year of customer service is required

Preferred Education and Experience:

• Medical background preferred

• Associates and/or a Bachelors Degree is preferred.

• Strong computer skills

• Excellent communication skills

At OAL and its affiliated organizations we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status disability race color religion sex national origin sexual orientation/gender identity or any other legally protected category is strictly prohibited by applicable federal state or local laws. We actively engage in affirmative action initiatives to recruit hire and promote individuals without regard to race color religion sex national origin sexual orientation/gender identity protected veteran status or disability.

Equal Employment Opportunity (EEO) Compliance:

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