Community Office Associate

JOB SUMMARY
Provides data entry and office/program support. Enters criminal case information into database as first step in file creation process and interacts with law enforcement personnel. (This position can be located in either our Downtown SLC or West Jordan facilities)

MINIMUM QUALIFICATIONS
One (1) year experience performing general office support or clerical duties in a professional office setting such as government office clinic or physicians office court or legal office.
Applicants possessing experience with a Prosecutor Information Management System (PIMS) or an Offender Management System (OMS) or other similar prosecution/law enforcement case management software may be preferred. Experience must be clearly documented on your application profile and/or resume.
Due to the nature of this position the successful applicant must successfully pass an initial criminal background check as well as every two years thereafter and continuously meet the requirements of the Bureau of Criminal Information (BCI).

ESSENTIAL FUNCTIONS
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.
Responds to public inquiries by answering telephones and assisting visitors and community members; determines reason for visit or inquiry routes call to the division assigned attorney or employee.
Works under steady pressure with frequent interruptions and a high degree of public in-person contact or by telephone while maintaining a cooperative professional and appropriate attitude in the workplace.
Responds to visitors or witnesses in Salt Lake County who may be displeased distressed angry or difficult to assist.
Properly follow internal security and safety procedures to ensure the safety of the office building visitors and colleagues.
Provides general information to the public and outside agencies; maintains the confidentiality of the District Attorney and Court records according to law and policy.
Interacts with various criminal justice agencies within Salt Lake County and court personnel to properly assist visitors and callers.
Provides information on procedures and services to other employees and the public and monitors and maintains a working inventory of office supplies and equipment.
Distributes mail addressed to the District Attorney and routes to the proper division attorney or employee.
Reviews and mails letters addressed to victims for cases in which the District Attorneys office is prosecuting.
Provides administrative support to attorneys and other employees who are expecting visitors witnesses or acceptance of evidence as it pertains to cases handled by the District Attorneys office.
Prepares and distributes office and court documents and enters case information into multiple databases.
Reviews documents received from other agencies victims or witnesses and enters them into the database.

KNOWLEDGE SKILLS AND ABILITIES (KSA)
Knowledge of:
Basic structure of Criminal Justice system
Crisis intervention techniques
General office practices and procedures
Skills and Abilities to:
Operate a computer and standard office equipment
Manage time priorities and resources to achieve goals
Communicate effectively both verbally and in writing
Problem solving and conflict resolution
Respond timely to callers visitors or internal employees
Multi-task while under pressure or strict deadlines
Remain calm and assertive in stressful situations
Handle complaints in an effective professional and courteous manner
Solve problems and make sound judgements
Exercise discretion and confidentiality
Effectively interacts with individuals from various socio-economic backgrounds

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
The ability to perform essential physical requirements such as lifting walking sitting kneeling or bending.