IT Helpdesk Support Apprentice

Employer description:
Churchill College are a modern and forward thinking college in a central Cambridge location who are committed to development.

Overview:
Working under the guidance and direction of the Help-Desk Support Technician Supervisor the role-holder provides first-line IT support and assistance by telephone job ticketing MS Teams and in person for students staff and Fellows of the College. The role also includes the extra responsibilities of basic routine system administration including but not limited to deployment of workstations management of data backups management of public computer rooms and the provisioning/proofing of user training documentation. The role-holder is sometimes required to deal with highly sensitive and/or confidential data in the execution of these duties so being able to approach these with professionalism and maintain absolute confidentiality is key.

Responsibilities:

• Provide first-line support in a technical capacity. This includes providing diagnosis of and solutions to problems encountered with computers and other associated IT equipment.
• Undertake routine system administration.
• Liaise with and assist the Systems Administrators in the supporting of staff students and Fellows via telephone email and in person on escalated issues from the help-desk that cannot be dealt with during First-Line works.
• Provide second-line support where required.
• Undertake local administration of the College portion of the University-wide VoIP telephone and mobile phone systems.
• Contribute to the provision of end-user training documentation including writing instruction manuals and help files for College systems and in-house software.
• Carry out routine clerical administration such as the logging of support calls and responses stock control sales record-keeping physical organisation of storage areas etc.

Desirable skills:

• Ability to work to deadlines and prioritise workloads independently.
• Ability to follow defined procedures.
• Ability to work on own initiative and as part of a team.
• Remains calm under pressure.
• Able to maintain confidentiality.
• Willingness to work flexibly.
• Excellent written and verbal communication skills.
• Attention to detail and accurate record keeping.
• Willingness to learn and take on new challenges.
• Experience of Microsoft Windows and Microsoft Office products including Microsoft Cloud products such as Microsoft Entra Intune and CoPilot.
• Experience of OS X and Linux systems.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

• Free parking.
• Social and sporting facilities including free use of the College gym.
• A meal on duty.
• 5 days of annual leave (including public holidays per annum).
• The College provides a generous pension scheme with maximum employer contributions of 14%.
• A healthcare cash-plan which includes cover for dental and optical treatment and access to wellbeing services.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!