Open Jobs Fragrance Manager - Birmingham
Open Jobs Fragrance Manager - Birmingham
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Salary Not Disclosed
1 Vacancy
Job Description
Location:Bullring Shopping Centre Birmingham
Type of contract: Permanent Full Time 40h
At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.
As a Fragrance Manager at Sephora you will have the exciting opportunity to shape the fragrance department with your expertise passion and leadership. Not only will you drive sales and provide an exceptional customer experience but you will also tell the captivating stories behind each fragrance creating a memorable journey for our customers. Through coaching and training youll empower your team of Beauty Advisors to share these stories and deliver personalised recommendations that resonate. Youll be at the forefront of creating a dynamic engaging and educational fragrance environment that inspires both your team and customers.
Key Responsibilities
Team Leadership & Development
Lead coach and inspire a team of Beauty Advisors to ensure high levels of motivation productivity and customer satisfaction.
Provide continuous training and development opportunities to enhance selling skills customer service and product knowledge.
Conduct regular performance evaluations set clear performance goals and create personalised development plans to guide each team members growth.
Foster a positive collaborative and creative team environment driving a culture of teamwork innovation and excellence in service.
Support senior store management in managing employee relations (ER) issues including lateness attendance concerns and performance-related matters. Assist in conducting investigations disciplinary meetings and other related processes.
Sales Leadership Customer Engagement & Service Excellence
Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
Deliver expert fragrance consultations and personalised product recommendations to ensure each customer feels valued and empowered.
Proactively engage with customers to build long-lasting relationships identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
Resolve customer inquiries concerns and complaints promptly ensuring high levels of customer satisfaction and brand loyalty.
Stay up-to-date with the latest fragrance trends and product innovations to provide informed recommendations to customers and team members.
Operational Excellence & Strategic Execution
Oversee the daily operations of the fragrance department including inventory management visual merchandising and stock replenishment to maintain an organised clean and visually appealing display.
Collaborate with store management to implement promotional campaigns marketing activities and seasonal events that drive traffic and sales.
Ensure operational efficiency by monitoring key performance indicators (KPIs) tracking sales trends and implementing strategies to optimise customer satisfaction and store performance contributing to the stores broader business goals.
Maintain Sephoras operational standards including loss prevention health and safety protocols and adherence to company policies.
Skills
Proven experience in a leadership or management role within the beauty or retail industry with a focus on fragrance.
In-depth knowledge of fragrance products ingredients brands and trends with a passion for educating others about fragrance.
Exceptional customer service and communication skills with a strong ability to build relationships provide tailored beauty experiences and lead and inspire a diverse team.
Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Knowledge and experience in handling employee relations (ER) issues such as lateness performance concerns and disciplinary processes.
Comfortable using technology in-store to enhance customer service and operational efficiency including tools for inventory management sales tracking and customer engagement.
Flexibility to work evenings weekends and holiday seasons as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Here you will find:
Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Required Experience:
Manager
Employment Type
Full-Time
