Director of Service, Americas
Director of Service, Americas
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$ 129500 - 219000
1 Vacancy
Job Description
Are you ready for whats next
Position Overview:
Navico Group a division of Brunswick Corporation is seeking a bold and visionary leader to shape the future of customer experience and operational excellence across the AMER region. AsDirector of Service AMER you wont just lead two mission-critical functionsOrder ManagementandTechnical Serviceyoull be at the helm of a core pillar of Navico Groups success.
This is more than a regional leadership roleits a high-impact high-visibility opportunity to influence the direction of a global marine technology powerhouse. Youll work closely with senior leaders across Navico Group and Brunswick Corporation gaining exposure to enterprise-level strategy and transformation initiatives.
Your leadership will directly shape how we serve our customers innovate our service models and scale our operations. And as part of Brunswicks global network of industry-leading brands youll be positioned for significant career growth with opportunities to expand your influence across functions regions and business units.
If youre a strategic thinker a collaborative problem-solver and a passionate leader ready to make waves in a global organizationthis is your moment.
Essential Functions:
- Inspire and leadhigh-performing Order Management and Technical Service teams across the AMER region delivering exceptional customer experiences and operational excellence.
- Act as the strategic voice of servicewithin Brand and Category Business Teams (CBTs) ensuring service priorities are fully aligned with business goals and represented at the highest levels.
- Architect and execute bold regional service strategiesthat align with global objectivesleveraging KPIs dashboards and data insights to drive accountability and measurable results.
- Champion innovation and continuous improvement identifying and implementing smarter faster and more scalable service processes that elevate customer satisfaction and team performance.
- Maximize impact through smart resource planning balancing cost efficiency with service excellence to deliver strong business outcomes.
- Lead the charge on technical enablement overseeing the creation and delivery of impactful training product launch support and service communications that empower teams and customers alike.
- Collaborate cross-functionallywith Quality Product Management and Engineering to turn customer feedback and service data into actionable product and service innovations.
- Drive operational discipline and governance ensuring order management processes are consistent compliant and optimized for speed and accuracy.
- Mentor and grow future leaders cultivating a culture of accountability development and customer obsession within your teams.
- Partner with HR to shape the future of talent identifying skill gaps building succession plans and developing a strong pipeline of service leadership.
- Lead digital transformation initiatives championing the rollout and adoption of new tools and technologies that modernize service delivery and align with the broader IT roadmap.
Required Qualifications
- Bachelors degree in Business Engineering Supply Chain or a related field; advanced degree preferred.
- 10 years of progressive leadership experience including people management and operational strategy.
- Proven ability to lead cross-functional teams and drive cultural and operational transformation.
- Strong background in service operations order management or technical support.
- Demonstrated success managing complex projects and solving problems in fast-paced dynamic environments.
- Proficiency with CRM and ERP systems; experience with with digital transformation initiatives and service technology rollouts is a plus.
- Solid understanding of inventory planning logistics and commercial operations.
- Excellent communication leadership and relationship-building skills.
- A passion for delivering exceptional customer experiences and building scalable service solutions.
Preferred Qualifications
- Valid Lean Six Sigma certification (Green or Black Belt).
- Industry experience in marine electronics or luxury consumer goods.
- ABYC Electrical or NMEA certification.
- Experience working in a matrixed global organization.
The anticipated pay range for this position is $129500 $219000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills relevant experience business needs and geographic location. In addition to base pay this position is eligible for an annual discretionary bonus.
At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.
This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) well-being program product purchase discounts and much more. Details about our benefits can be found here.
Why Brunswick:
Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match health benefits paid time off a robust Wellness Program and much more. In addition were proud of being recognized for making a splash with numerous awards!
Next is Now!
We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.
For more information about EEO laws - click here
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#Brunswick CorporationRequired Experience:
Director
Employment Type
Full-Time
