Passenger Service Supervisor - Dubbo Station
Passenger Service Supervisor - Dubbo Station
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Job Description
Youre a leader who takes ownership and actively creates positive change.
Your expertise in communication problem-solving empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role youll:
Lead the onboard team and oversee all aspects of customer service train safety security operations and emergency procedures.
Provide ongoing mentoring and support to your onboard team so that theyre well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLinks organisational values and behaviours in every interaction.
These are safety focused roles where it will be essential to always maintain a safety-critical mindset when working under pressure in an operational environment by prioritizing tasks proactively to ensuring all safety standards are met.
Its crucial to always maintain a safety critical mindset whist working under pressure in an operational environment and be able to prioritize tasks proactively to ensure all safety standards are meet.
All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters.
All roles work to a roster that can include weekends and public holidays plus additional hours where required.
A Talent Pool will be created for current and future temporary and permanent part-time positions at the Dubbo Station the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location you may be contacted and asked to complete pre-employment checks.
For more information on this position and business unit view the role descriptionandinformation pack
About you
- You are an experienced leader who is focused on effectively managing their teams roles and responsibilities. You are dedicated to coaching and developing each team members capabilities providing support and offering constructive feedback to ensure their growth and success. As a team you will strive for excellence and continuous improvement fostering a collaborative and empowering work environment.
- You have experience in frontline customer service you can tailor your communication style to a diverse range of individuals ensuring sensitivity to their needs while delivering clear and precise instructions.
- You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment.
Who we are
Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.
At NSW TrainLink we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Join us
Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visitTransport careers.
We offer a wide range ofemployee benefits like our award-winning flexible and hybrid work options.
This is an in-person on-site role.
What are you waiting for Connect with us. Apply now!
Applications close: 11:59 pm Sunday 13th July 2025
For more information about this role please contact
Aboriginal people and people living with disability are supported throughout the recruitment process and at work and we encourage you to apply. Visit Supporting Aboriginal people orSupporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application Take a look at ourapplication tipsvideo series
Required Experience:
Manager
Employment Type
Full Time
