drjobs Intake and Engagement Officer

Intake and Engagement Officer

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1 Vacancy
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Job Location drjobs

Dandenong - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Opportunity:

Role: Intake and Engagement Officer

Work Pattern: Permanent Full Time / Part Time (0.8)

Location: Dandenong or Macleod

  • Are you passionate about working in the Disability Sector
  • Do you embody our values of Integrity Connectedness Individuality and Courage
  • Be a part of something meaningful!

About Us:

The Bridge is a progressive not-for-profit organisation delivering services to people with disability and from disadvantaged backgrounds throughout the south-eastern and northern Melbourne community. We promote the right to equal opportunity with our overall aim being to increase access for our participants and provide support for them to achieve their goals. Our services include opportunities regarding employment NDIS Plan management via Support Coordinators respite and recreation; social and community participation and building life skills. Our mission is to support and advocate for individuals through education employment life experiences social and community connections. If this resonates with you read on!

About You:

To ensure we continue delivering high-quality services to our clients at The Bridge were looking for applicants who bring a welcoming and supportive demeanor strong communication skills and the ability to manage a diverse caseload. This role offers flexibility and can be tailored to suit either part-time or full-time capacitylets chat about what works best for you!

About The Role:

The Intake and Engagement Officer plays a pivotal role in supporting potential clients to connect with The Bridge and access services that align with their independent living and employment goals. This position is responsible for delivering a full suite of intake services underpinned by a person-centred approach to engagement.

Key aspects of the role include coordinating administrative processes supporting business operations and providing responsive support to clients families carers and other stakeholders. The Intake and Engagement Officer will also conduct assessments meetings and site visits to understand individual needs and identify the most suitable services.

Reporting to the Intake and Engagement Lead this role receives regular guidance and support. With a strong community focus it also contributes to business development and service growth across The Bridge.

Selection Criteria:

Essential

Experience in disability service delivery.

Excellent customer service and interpersonal skills.

Excellent administration skills for all general administration tasks.

Ability to build rapport with Coordinators and Managers to successfully onboard new clients.

Exceptional organisational and time management skills and ability to juggle competing priorities.

Ability to establish good rapport with transition/pathways staff and external stakeholders in support of intake and pathways functions.

Risk awareness and the ability to draw this information from clients and their families in a supportive manner and then assess service appropriateness.

A demonstrated ability to work independently and as part of a team.

IT skills in the use of the MS Office Suite especially Excel/Databases and Google Docs.

Ability to understand and utilise media and marketing promotional strategies.

Demonstrated business integrity with a focus on the best interest of the client and to The Bridge.

Possession of a current Victoria Drivers License and available to travel between The Bridge site locations.

Desirable

Experience using Supportability.

Experience using HubSpot.

Event Coordination skills.

Knowledge of the NDIS price guide and expertise in maximising service delivery options based on funding allocated.

Understanding of Support Coordination and ability to research options for clients.

Why Join Us

At The Bridge youll be part of a purpose-driven organisation committed to making a real difference in peoples lives. Heres what you can look forward to:

Lead meaningful community-impacting work

Collaborate with knowledgeable passionate and supportive leaders and teams

Ongoing professional development and growth opportunities

Flexible working arrangements to support work-life balance

Generous Not-for-Profit (NFP) salary packaging options:

Up to $15900 for living expenses

Up to $2650 for meals and entertainment

17.5% leave loading

Access to a free Employee Assistance and Wellbeing Program

Birthday leave take your special day off!

Paid parental leave to support you and your family

A laptop to help you stay connected and work effectively

How to Apply:

If you meet the above criteria and are passionate about shaping positive client-focused experiences we invite you to apply by submitting your cover letter and resume.

Please note:

Appointment to this position is subject to two satisfactory professional reference checks.

Applicants must be Australian residents or hold the legal right to work in Australia.

Successful candidates must obtain and maintain a NDIS Worker Screening Check for the duration of their employment.

Applications close Friday 18th July 2025 however please note that interviews may be conducted prior to the closing date. If you have any questions or require further information please contact our People and Capability Partner:


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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