Lead Desktop Engineer
Lead Desktop Engineer
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$ 77101 - 108853
1 Vacancy
Job Description
Workweek
40 Hours Flexible schedule to meet department needs to include possible evenings and weekends.
Position Summary
The Lead Desktop Engineer leads efforts to design implement and maintain an optimal technical architecture for faculty staff administrators and students for all on-campus and satellite locations of the College. This position includes the responsibilities of managing endpoint systems deploying software and security updates automating IT processes and working with servers networks cloud solutions security and enterprise applications to ensure smooth operation of the colleges technology environment. This position requires strong technical and project management skills to ensure the successful management and completion of assigned projects.
Essential Job Functions and Responsibilities
- Research and resolve the most difficult and complex problems that Desktop Engineers Desktop Technicians Help Desk Specialists or other members of the Information Technology client support team are unable to solve.
- Design deploy and maintain desktop images for Windows macOS and other managed devices.
- Administer the deployment maintenance and troubleshooting of end-user hardware and software.
- Manage endpoint security updates and patching using enterprise tools (e.g. Microsoft Intune SCCM JAMF).
- Escalate issues requiring administrative directives aligned with the Colleges goals to the Director of Client Technology Services.
- Develop and implement system management policies and configuration scripts to ensure system stability on endpoints.
- Utilize programming skills to create and modify scripts and conguration les for optimal system performance and automation.
- Congure debug and support multiple desktop technology platforms (PC Mac mobile device etc.).
- Implement security measures for endpoint protection including antivirus encryption and access controls.
- Lead or assist with IT infrastructure projects ensuring smooth execution and timely delivery.
- Provide mentorship and leadership to IT support team members across all tiers (1-3) in desktop hardware and software problem analysis and resolution.
- Document system configurations procedures and policies.
- Support and integrate enterprise applications like learning management systems (LMS) student information systems (SIS) and collaboration tools.
- Ensure compatibility and smooth operation of college-wide software.
- Understand and implement desktop policies and personalization consistent with the educational and administrative needs of the College.
- Research and evaluate all necessary requirements or requests for new or existing desktop software.
- Test new desktop-related technologies and associated end-user procedures.
- Create and implement technology environments for classrooms each academic semester.
- Track and manage hardware and software inventory.
- Lead or participate in IT projects related to desktop infrastructure.
- Document system configurations troubleshooting steps and best practices.
- Provide commencement and event support as needed.
Required Qualifications
- Bachelors degree from a regionally accredited institution in IT Computer Science or equivalent certications and/or experience
- 5 years of experience in desktop engineering or IT support
- 5 years of experience with the following:
- Strong knowledge of Windows and macOS environments
- Experience with endpoint management tools (SCCM Intune JAMF etc.)
- Proficiency in scripting (PowerShell Bash etc.)
- Excellent problem-solving leadership and communication skills
- Major project or rollout experience in an IT environment
- Patch management and software distribution
- Network security practices and anti-virus programs
- Support and deployment of desktops/laptops mobile devices
- Supporting desktop technologies in a medium to large-sized network environment
- Supporting virtual desktop technologies
- Demonstrated commitment to exceptional customer service
- Understands the importance of condentiality and adherence to compliance standards
- Previous experience working in a higher education environment
- Experienced in managing IT projects involving multiple team implementations
Equal Employment Opportunity
McHenry County College declares and reaffirms a policy of equal opportunity and non-discrimination. The College will make all decisions regarding admission employment participation in educational programs or activities without discrimination on grounds of race color creed or religion sex national origin ancestry age order of protection status marital status physical or mental disabilities military status sexual orientation gender-related identity pregnancy unfavorable discharge from military service or other factors prohibited by law. Decisions regarding employment include hiring promotion termination wages or salaries benefits and other terms and conditions of employment. MCC is committed to diversity and inclusion in its college community. To request reasonable accommodation to participate in any aspect of the hiring process contact Human Resources at .
Employment Type
Full-Time
