Help Desk Specialist - 1.0 FTE - SY 25/26
Help Desk Specialist - 1.0 FTE - SY 25/26
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Help Desk Specialist provides first level of technical support for WPS staff students and families both remotely and in-school. The Help Desk Specialist works directly with end-users to diagnose remedy and/or escalate problems as identified primarily during the school year.
FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION:
This position is classified as Non- Exempt (Computer Personnel).
Reporting Structure:
The Help Desk Specialist reports to the IT Operations Manager with input from the Director of Educational Technology and other constituents.
Qualifications:
- Bachelors degree preferred;
- Minimum of 2 years demonstrated hardware and software problem-solving skills on multiple platforms;
- Strong written and oral communication skills;
- Excellent interpersonal skills with a willingness to help others;
- Ability to work effectively in a team environment;
- Ability to work independently prioritize tasks and meet deadlines;
- Highly motivated solution-oriented self-starter with the stamina to multitask in a fast-paced environment;
- Demonstrated ability to learn new technologies and adapt to change;
Duties:
- Provide technical support to WPS staff students and escalate support tickets via the help desk system;
- Communicate with users on the status of technical support issues;
- Diagnose hardware/software/user issues for tools such as computers (MacOS/Windows) mobile devices (ChromeOS/iOS) and A/V equipment (i.e. Provide hardware support for tools such as computers (MacOS/Windows) mobile devices (ChromeOS/iOS) and A/V equipment (i.e. speakers projectors scanners document cameras interactive displays etc);
- Provide support for tools including but not limited to G Suite for Education Seesaw Canvas PowerSchool printing and general operating system questions;
- Maintain the Asset Inventory for accurate record keeping;
- Participate in the beginning and end-of-year equipment preparation including installing software pre-created images and set-up of workstations;
- Evaluate and troubleshoot all software and hardware problems as quickly as possible. Research manufacturers fixes/updates. (e.g. re-imaging machines checking/activating network data drops swapping out peripherals connecting local and network printers virus scanning submitting Help Desk records);
- Develop procedures for organization and security of device carts and labs; and
- Perform tasks as assigned by the Director of Technology IT Operations Manager or the Network/Systems.
Physical Work Conditions:
Work requires travel between buildings as needed with own transportation and may require long periods of moderate physical activity including but not limited to using a computer using a phone standing bending stooping and lifting up to 25 pounds.
Work Year: (198 days per fiscal year - student school days (180) plus eighteen (18) days)
Salary/Benefits: Benefits Eligible Salary commensurate with qualifications
Job Qualifications & Physical Demands:
Must have excellent communication and interpersonal skills and possess a high level of capability with technology.
- Diversity is a core value of WPS. We are committed to building and sustaining an inclusive school environment for all and seek to hire team members who will enrich our diversity.
Must be able to assist in the protection of students and school property assist the principal in fire and other emergency drills as required by law and School Committee policy.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger handle or feel objects tools or controls; and reach with hands or arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Applicants for employment are considered without regard to age physical mental or psychiatric disability genetics race religion sex sexual orientation gender identity marital status national origin or military status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
