Mobile Device Management - UEM Technology Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Key Responsibilities
Device Provisioning & Enrollment
- Register and enroll devices (Windows iOS Android) into Intune or co-management via SCCM/Autopilot
- Create and assign device and compliance profiles configuration policies and application packages.
Monitoring Patching & Reporting
- Monitor device health update compliance reports and generate basic dashboards/reports.
- Coordinate and apply patch-management cycles (Windows OS firmware mobile OS) through SCCM CB and Intune update rings.
Incident & Service-Request Handling
- Provide L1/L2 support: troubleshoot connectivity (DNS DHCP TCP/IP) AD-group assignments and client-side issues.
- Log track and resolve tickets in ServiceNow or Remedy escalating complex issues to senior staff as needed.
Carrier & Asset Management
- Serve as point of contact for mobile carrierscoordinate activations billing inquiries and device replacements.
- Maintain accurate asset inventory from procurement through decommissioning.
Documentation & Collaboration
- Develop and update runbooks SOPs and knowledge-base articles for common tasks and known errors
- Collaborate with networking security and application teams to troubleshoot cross-domain issues.
Qualifications
Education & Experience
- Bachelors degree in IT Computer Science or related field or equivalent hands-on experience.
- 13 years in an IT support or Analyst I role with exposure to SCCM and/or Intune/UEM platforms.
Technical Skills
- Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
- Basic Windows OS administration and networking (DNS DHCP TCP/IP Subnetting)
- Familiarity with Active Directory group management and device-object lifecycle.
Experience with ServiceNow Remedy or similar ITSM/ticketing systems
Certifications (Must Have)
- Microsoft 365 Certified: Endpoint Administrator Associate
- CompTIA A
Certifications (Good to Have)
- CompTIA Network
- Microsoft Certified: Azure Fundamentals (Exam AZ-900)
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Employment Type
Full-Time
