Mobile Device Management - UEM Technology Support

Job Description:

Key Responsibilities

Device Provisioning & Enrollment

• Register and enroll devices (Windows iOS Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles configuration policies and application packages.

Monitoring Patching & Reporting

• Monitor device health update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS firmware mobile OS) through SCCM CB and Intune update rings.

Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS DHCP TCP/IP) AD-group assignments and client-side issues.
• Log track and resolve tickets in ServiceNow or Remedy escalating complex issues to senior staff as needed.

Carrier & Asset Management

• Serve as point of contact for mobile carrierscoordinate activations billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.

Documentation & Collaboration

• Develop and update runbooks SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking security and application teams to troubleshoot cross-domain issues.

Qualifications

Education & Experience

• Bachelors degree in IT Computer Science or related field or equivalent hands-on experience.
• 13 years in an IT support or Analyst I role with exposure to SCCM and/or Intune/UEM platforms.

Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS DHCP TCP/IP Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.

Experience with ServiceNow Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A

Certifications (Good to Have)

• CompTIA Network
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)

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