Onboarding Analyst
Onboarding Analyst
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Job Description
About the Role:
The Team:OSTTRA Client Services group is a team of Capital Markets professionals who buildsupportand protect the applications that operate our network and the client flows on a portfolio of OSTTRA platforms. As part of the Client Services Group the Harmony Adoption team facilitates the adoption of new clients onto a host of OSTTRA platforms.
Responsibilities and Impact:OSTTRA plays a critical role in supporting global financial markets connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture through portfolio optimization to clearing and settlement. Our customers include banks hedge funds asset managers fund administrators and insurance companies. Together with the Technical Project Management and Client Support teams Clients Services works to facilitate post-trade flow between counterparties. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We support protect and manage high-performance resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
As a member of the Harmony Adoption team you will be integrating clients onto our platforms connecting them with counterparties for their post trade flow. The ideal candidate will be client focused have great communication and organization skills and be able to work independently. Collaboration with members of Client Services other internal teams and Clients will be essential to be successful in this role.
The role will primarily focus on adding to implementations & integrations of new and existing clients onto our Securities and Derivatives platforms. It is expected to collaborate with other members of Client Services and Sales in order to accurately and efficiently integrate new clients.
This role is based out in London and expected to work with different teams and colleagues across the globe.
In this role you will:
Develop and maintain productive client relationships and demonstrate a positive customer experience during Adoption through go-live
Act as the primary liaison for Clients Brokers and Funds Admins.
Integrate client flows and set up counterparty relationships.
Manage a pipeline of Adoption cases to ensure accurate and timely go-lives using SalesForce as our ticketing tool.
Effectively manage time so that tasks are completed by the expected due date
Complete file testing
Be available to attend onsite client meetings and client requested review sessions as needed.
Work with various internal groups (Product/Project management Support Sales IT managed services) in different regions to ensure connectivity and assist when needed to resolve client queries.
Verify connectivity and issue free flows with clients and Brokers
Hand over to the operations teams once live
Teamwork
Compensation/Benefits Information:(This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is EUR 60000 to EUR 75000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive bonus.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please clickhere.
What Were Looking For:
Basic Required Qualifications:
As a member of a dynamic global team good teamwork is essential in this role. Assisting others reliability and taking ownership where required.
Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
Knowledge of basic transport protocol knowledge including MQ FTP SFTP FIX and TOF formatted in XML CSV FIX TRML and SWIFT.
Resourceful committed analytical and able to problem-solve with limited direction.
Strong awareness of client confidentiality and data protection risks.
Excellent interpersonal written and verbal communication skills.
Ability to work effectively as part of a team in a very fast paced environment and fulfil required Adoption tasks in a timely manner.
Ability to document detailed workflow processes.
Process-oriented with excellent organizational skills.
Creative problem solver
Excellent verbal and written communication skills
Additional Preferred Qualifications
Bachelors degree preferred.
Previous experience working with software systems and technology is preferable.
Advanced Excel skills are a plus.
Knowledge of financial markets and securities/derivatives a plus.
About OSTTRA
Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years: MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.
Learn more at.
Whats In It For You
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) BSMGMT203 - Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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