Specialty Services Technician

Position Summary

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Specialty Services Technician
The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical electro-mechanical and electronic units in a high stress healthcare environment.
The Technician pro-actively interacts and communicates concerns updates repairs and service enhancement opportunities with Customers Field Service partners and contract administration team.

Important Note about Schedule/Travel: This is a field service role with very frequent travel most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours drive but occasional travel to other territories sometimes by plane will also be required. The work hours in this full-time role will include some weekend days and shifts can vary between morning afternoon and night. A high degree of flexibility is required to accommodate our Customer needs.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Wisconsin

What youll do as an Specialty Service Technician:

You will be accountable for Customer satisfaction as a first point of contact through pro-active professional communication and commitment to resolving Customers issues/problems expediently.
You will communicates effectively and proactively with Customers on preventative cleaning needs and associated scheduling and equipment details (arrival service status completion next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle transport and dispose of chemicals used in chamber cleaning according to safety protocols.
You will work closely with the Scheduling Team Supervisor and Customer to plan efficient service routes within assigned territory and adhere to all coverage and service standards.
You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
You will utilize company-issued smart phone laptop and related software to perform administrative tasks including required documentation and reporting.
You will be responsible for Company vehicle equipment and supplies and parts inventory including appropriate maintenance and escalation of issues for safe effective operation.

The Experience Skills and Abilities Needed:

Required:
High School Diploma or GED
3 years of work experience at least 1 year of which must be technical or service-related work (mechanical electrical plumbing HVAC construction automotive etc.). Customer service experience is also required.
Associates degree or related certifications or military experience may be considered towards minimum years of work experience.
Valid drivers license.
Ability to work flexible hours (mostly outside normal business hours including overtime and weekends) with up to 75% travel overnight.
Demonstrated proficiency with basic computer skills smart phone use etc.
Excellent interpersonal and Customer communication skills.
Strong organizational and problem-solving skills
Ability to work independently without supervision.

Preferred:
Field Service experience.

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is a brief overview of what we offer:

Extensive hands-on training and development
Career progression path with growth and training opportunities
Competitive pay
Overtime opportunity
Annual merit review and incentive plans
Uniforms and all necessary tools provided
Business travel and all related expenses paid
Medical vision prescription dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Tuition assistance