Support Technician
Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of high-quality architectural panels and steel products. Our company has been in operation for over 20 years and has established a strong reputation for providing top-notch products and excellent customer service. We are committed to delivering innovative and sustainable solutions for our clients building and construction needs.
Job Summary:
We are seeking a highly motivated and skilled Support Technician to join our team on a full-time basis. As a Support Technician you will be responsible for providing technical support and assistance to our clients and internal teams. You will play a critical role in ensuring the smooth operation of our products and services and delivering exceptional customer experience.
Key Responsibilities:
- Respond to customer inquiries and technical issues in a timely and professional manner
- Troubleshoot and resolve technical problems related to our products and services
- Collaborate with internal teams to identify and resolve technical issues
- Provide technical training and support to clients and team members
- Maintain accurate records of customer interactions and technical issues
- Assist in the development and implementation of new products and services
- Stay up to date with industry trends and advancements in technology
- Participate in team meetings and contribute to process improvement initiatives
Qualifications:
- High school diploma or equivalent; post-secondary education in a related field is preferred
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of computer systems software and hardware
- Excellent problem-solving and analytical skills
- Exceptional communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong time management and organizational skills
- Willingness to learn and adapt to new technologies and processes
Why Work for Us
At Paradise Architectural PANELS & STEEL we value our employees and strive to create a positive and supportive work environment. As a member of our team you will have the opportunity to grow and develop your skills and be a part of a company that is dedicated to delivering high-quality products and services.
If you are a motivated and customer-focused individual with a passion for technology we want to hear from you! Apply now to join our team as a Support Technician and be a part of our exciting journey towards success.
Employment Type
Full Time
