Director - Solutions
Director - Solutions
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Job Description
The Presales and Solution Architect is responsible for shaping the overall technical solution for all new opportunities. owns the end-to-end presales across industry verticals in the Application Development & Maintenance (ADM) Managed Service Desk for Technology Service pursuits as a part of global dealsYou will be the technical and solution lead during presales from Technology Services team working closely with clients to understand their IT applications service requirements identify pain points and design solutions. This includes facets from architecture approach sizing integration of platforms and related deployment. Responsibilities As an Individual contributor (IC) should Architect custom Application Development Maintenance (ADM) Managed Service Desk (MSD) solutions aligned to client IT landscapes. Lead RFP/RFI responses including estimations costs inputs for pricing SOWs and transition plans for large-scale outsourcing deals. Design technical solutions in application development modernization maintenance and support Deliver compelling technical presentations and demos to C-level executives with details of the solution value propositions and delivery aspects. Develop Managed Service Desk solutions (ITIL processes tools like ServiceNow Remedy JIRA tickets for applicable multilingual L1 L2 support). Knowledge of frameworks/methodologies such as Agile DevOps ITSM is required Define governance models KPIs SLAs for ADM/Service Desk operations. Build differentiated service offerings based on prospect relevant or evolving tech stacks (e.g. cloud-native apps SaaS platforms cybersecurity integration) based on evolving technology Collaborate with partners (AWS/Azure third party SaaS vendors) to create co-engineered solutions. Hands on in estimation preparation of pricing models draft contractual clauses (SLA/OLA) and development of business case/ROI
Qualifications :
o Bachelors/masters in computer science IT or Engineering.o 15 years in presales/solution architecture with ADM Managed Services and Service Desk expertise.o Strong understanding of cloud environment (AWS/Azure) DevOps tools and ITSM frameworks.o Certifications: AWS/Azure Architect ITIL TOGAF PMP will be preferred.o Knowledge of frameworks/methodologies such as Agile DevOps ITSM is requiredo Proficiency in microservices CI/CD and AIOps for Managed Services will be a value addo Good communication (verbal and written) and analytical skills are a must enabling effective interactions with both technical and business stakeholders up to the C-suite levelo Should be capable to deliver in a global multi cultural matrix environment
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
