Associate - Process and Program Excellence
Associate - Process and Program Excellence
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Job Description
Are you an exceptionally organized and detail-oriented individual passionate about helping teams succeed Freshworks is looking for an entry-level Associate Program Manager to be the operational backbone of our dynamic Business Development (BD) organization in Chennai. In this role you will not be selling directly; instead you will be empowering our team of Business Development Representatives (BDRs) by running programs that boost their performance and efficiency. You will coordinate everything from sales campaigns and training schedules to team reporting and incentive programs. This is a perfect starting point for a career in Sales Operations Enablement or Program Management within a fast-growing global tech company.
Roles & Responsibilities
Program & Campaign Coordination: Assist in the planning execution and tracking of sales campaigns outreach sequences and incentive programs (SPIFFs) designed to motivate the Business Development team.
Onboarding & Training Support: Coordinate the onboarding schedules and continuous training sessions for new BDRs ensuring they have the materials resources and calendar invites needed to get up to speed quickly.
Meeting & Event Logistics: Manage the logistics for team meetings workshops and morale events. This includes scheduling preparing presentation materials and tracking follow-up action items for the team.
Reporting & Data Tracking: Help track and compile key performance indicators (KPIs) for the BD team. You will assist in preparing regular reports for leadership that show team activity campaign results and program effectiveness.
Process & Documentation: Assist in documenting best practices sales plays and standard operating procedures (SOPs) to help build and maintain a central playbook for the team.
Tools & Resource Management: Act as a point of contact for the BDR technology stack (e.g. CRM sales engagement tools) helping with basic user questions and coordinating with IT or operations on tool-related needs.
Qualifications :
Required:
Education: A Bachelors degree preferably in Business Management Marketing or a related field.
Experience: 1-3 years of professional experience. Relevant internships or experience in project coordination event planning or team administration are highly valued.
Organizational Skills: Exceptional organizational and time-management skills with a proven ability to manage multiple tasks simultaneously.
Communication: Strong written and verbal communication skills with the ability to work effectively with a team of salespeople.
Tech Proficiency: High proficiency with Microsoft Office and/or Google Suite especially Excel/Sheets (for tracking data) and PowerPoint/Slides (for creating presentations).
Location: Ability to work from our Chennai office.
Preferred:
Internship Experience: Prior internship in a sales marketing business operations or project management environment.
Project Coordination: Demonstrable experience coordinating projects or events (can be from university clubs volunteer work or prior jobs).
CRM Familiarity: Basic familiarity with any CRM platform (like Salesforce) is a significant advantage.
Skill Inventory
Organizational & Planning Skills
Project Coordination: Ability to manage timelines tasks and resources for small-to-medium-sized projects.
Attention to Detail: Meticulous in tracking information scheduling and preparing materials.
Data Entry & Tracking: Comfort with spreadsheets and maintaining accurate records.
Event Logistics: Skill in planning and executing the logistical aspects of meetings and team events.
Communication & Collaboration Skills
Clear Communication: Ability to clearly convey information and updates to the team and managers.
Teamwork & Support Mindset: A genuine desire to support the success of others and contribute to a positive team environment.
Stakeholder Coordination: Capable of working effectively with BDRs their managers and members of other teams like Marketing.
Professional Attributes
Proactive & Takes Initiative: A self-starter who looks for ways to help and improve processes.
Problem-Solving: The ability to identify challenges (e.g. a scheduling conflict a resource gap) and find practical solutions.
Process-Oriented: An appreciation for structure and a knack for creating efficient workflows.
Reliability & Accountability: A dependable team member who takes ownership of their responsibilities.
Coachability: An eagerness to learn and openness to feedback and direction.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
