Technical Writer
Technical Writer
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Job Description
Company Overview:
Over the past 15 years eTel has delivered essential solutions for the federal government by securing and managing data providing scalable identity access modernizing legacy systems and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. As a premier technology solutions and services company to the US federal government eTel possesses longstanding relationships across the federal civilian marketplace with especially strong ties with Internal Revenue Service (IRS). Other customers include the broader Treasury Department Commerce Department and State Department.
eTel offers integrated CMMI Level 3 processes tools and techniques with innovative cost-efficient and secure solutions to address complex challenges. eTel also holds ISO 9001:2015 ISO/IEC 27001:2013 and ISO/IEC 20000-1:2018 certifications and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers environments and challenges.
Position Summary:
We are seeking a detail-oriented and highly skilled Technical Writer to support documentation reporting and communication efforts for the Department of Transportation (DOT) High Value Asset (HVA) Program Management Office (PMO). This position plays a key role in ensuring that all deliverables reports and communications meet DOT standards and are appropriate for both technical and non-technical audiences.
The Technical Writer will be responsible for developing and managing high-quality documentation including executive summaries technical findings policies risk assessments and operational guidance. The role also requires maintaining a central repository for all documentation and preparing quarterly reports to track finalized deliverables.
Key Responsibilities:
- Create edit and format reports communications policies and guidance documents that meet DOT style guidelines.
- Translate complex technical content into clear concise documents for executive and technical audiences.
- Draft executive summaries technical explanations risk assessments and mitigation recommendations based on cybersecurity findings and assessments.
- Support routine communications with internal and external HVA stakeholders.
- Assist in the creation of standardized templates SOPs presentations and spreadsheets to support training and operational tracking for HVA PMO.
- Maintain and organize a central documentation repository that includes finalized reports guidance SOPs and other artifacts.
- Collaborate with subject matter experts project managers and stakeholders to gather information and ensure accuracy and clarity in all written materials.
- Produce a quarterly report summarizing reviewed and finalized documentation during the reporting period.
- Review and revise existing documentation to ensure consistency accuracy and alignment with current policies and procedures.
Required Qualifications:
- Proven experience (3 years) as a Technical Writer in a federal IT cybersecurity or compliance environment.
- Strong understanding of how to tailor content for both technical and non-technical stakeholders.
- Demonstrated experience creating various document types such as: Executive summaries Risk assessments Technical findings Policy and guidance documentation and SOPs and training materials.
- Excellent writing editing grammar and organizational skills.
- Ability to synthesize complex information and present it in a logical user-friendly format.
- Experience working with document management systems and centralized repositories.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Visio) and collaboration tools (e.g. SharePoint Teams).
Preferred Qualifications:
- Familiarity with DOT writing standards or other federal style guides.
- Experience supporting cybersecurity programs RMF or High Value Asset initiatives.
- Basic understanding of cybersecurity risk management or information assurance principles.
- Experience working in federal environments or with federal compliance documentation.
Commitment to Diversity -
eTelligent Group provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Employment Type
Full Time
