ITSC Student Assistant (Federal Work Study)
ITSC Student Assistant (Federal Work Study)
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Job Description
Job Summary
The IT Support Center (ITSC) needs student assistance to provide support to the campus including:
Troubleshooting and computers located in the Columbus campus.
Assisting staff employees and instructors with technology needs and questions.
This position is only open to students with Federal Work Study eligibility.
This position will begin Autumn semester.
Duties and Responsibilities:
To perform this job successfully an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities covered by the Americans with Disabilities Act in accordance with its requirements.
Duties are numbered for convenience and do not indicate order in terms of importance frequency that the duty is performed or the amount of time spent on the duty.
The IT Support Center (ITSC) needs student assistance for the following tasks:
Assists with Tier 1 support when people call the ITSC for assistance including: a) Walking people to the password website and/or self-service; b) Provide remote assistance with staff/instructors that use/connect on a CSCC device; and c) DUO Administration.
Provides detailed documentation in our ticketing system.
Participates in computer configuration setup in offices.
Attends required training.
Demonstrates initiative in developing and maintain good working relationships with the end users and assets.
Maintains data and computer security.
Back-up data files tracks and verifies work orders and user confidentiality.
Reviewing training materials or Knowledge Base articles.
Maintain privacy and confidentiality of student records and other sensitive information.
Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.
Work a consistent reliable schedule and exhibits regular and punctual attendance.
Perform other duties as assigned.
Knowledge Skills and Abilities:
Knowledge of: Computers/Software and Microsoft Office.
Skill in: Customer service; operation of personal computers and laptops; performing basic virtual troubleshooting to equipment; application of job software programs including word processing and spreadsheets; verbal and written communications; attention to detail. Proficiency in writing with solid spelling and grammar skills required.
Ability to: Apply technical skills; diagnose minor repairs and identify major repair needs; be adaptable to last-minute changes; provide (and receive) constructive feedback.
Minimum/General Qualifications:
This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Must have reliable transportation or other means to get to work regularly.
Students enrolled as Transient College Credit Plus Undecided or otherwise non-degree-seeking are not considered eligible for Student Employment.
Schedule:
TBD by the needs of department and student schedule between office hours of Monday - Friday 8 am to 5 pm.
Maximum 20 hours per week.
Work will be performed: On-site only.
Pathways/Majors that may be interested in this position:
Computer Science Information Technology and Design Pathway
Cybersecurity
Information Technology Support Technician
Management and Information Services
Position Specific Qualifications:
N/A
Preferred Qualifications:
Current enrollment in Information Technology related courses.
Professional Development
Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):
CSTATE GROW (Guided Reflections on Work)
The program consists of brief structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.
Career and Leadership Development Program (CLDP)
The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.
Career competencies you can expect to learn through Student Employment:
- Career & Self Development
- Critical Thinking
- Leadership
- Teamwork
- Communication
- Equity & Inclusion
- Professionalism
- Technology
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Employment Type
Part-Time
