Customer Support Operations Lead
Customer Support Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Support Operations Lead at Nagish you will own all user-facing touchpoints both proactive (Onboarding flows automations help content AI implementation) and reactive (responses to customers live support etc). You ll be responsible for making sure users feel heard empowered and genuinely love using our services. You ll lead both support experiences and support operations ensuring every process scales smoothly. From crafting seamless user journeys to providing unreasonable hospitality you ll be the voice of our users and the face of the company.
On a day to day you will:
- Lead manage and scale the customer support function.
- Design and optimize support operations including automation reporting and knowledge management.
- Triage and manage complex user issues while mentoring others on best practices
- Oversee and improve the use of support tools and platforms such as Intercom and
- Analyze support data to identify patterns surface insights and influence product decisions
Requirements :
- 5 years of experience in customer support or customer support operations including at least a year in a managerial or team lead role
- Proven experience managing support systems and processes (Intercom Zendesk Linear Mixpanel etc.
- Excellent written and verbal communication skills and the ability to explain complex technical concepts in simple terms.
- Strong technical orientation with the ability to quickly grasp complex systems.
- Ability to work independently and collaborate cross-functionally in a fast-moving environment
- Due to team collaboration needs this role requires working hours aligned with the Eastern time zone. Candidates located in other time zones may not be considered at this time.
- The base salary range for this full-time position is $80000 $170000 per year. Final compensation will be based on experience and qualifications.
Benefits: Work on a fulfilling life-changing product (literally)
Join as a key player at an early stage and receive generous options
Unlimited time off and sick days
Annual company get-together
Medical Dental and Vision plans with FSA HSA and Telehealth benefits
401(k) plan with company match
About Us:
Nagish makes communication accessible for people who are Deaf or hard of hearing.
Our team is passionate about making the world more accessible using our state-of-the-art tech - made for consumers and enterprises.
We are backed by some of the best investors out there: Comcast Techstars Vertex Precursor Contour Cardumen and more.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Full-time
