Director, Brand Design
Director, Brand Design
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$ 235800 - 281650
1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
Were seeking a visionary Director of Brand Design to define evolve and amplify the creative direction of the Intercom brand across every touchpoint. This is a rare opportunity to drive brand impact at scale - setting the bar for how Intercom shows up globally leading a world-class team and shaping the future of one of the most recognizable brands in SaaS.
In this role you will lead and inspire a high-performing team of Brand Designers and Managers crafting a cohesive innovative and scalable brand identity. Youll partner with senior executives across marketing product communications and workplace experience to ensure design is not only beautifulbut strategic measurable and a key driver of business growth.
Youll be part of a forward-thinking design culture at Intercom where creativity is valued at the highest levels of leadership. Our CEO is a former designer and design is deeply embedded in how we solve problems and build for our customers. Intercom is a design-led company and this role is a cornerstone of that commitment.
This is a senior leadership role with significant ownership and influence. Youll have the visibility resources and runway to do the best work of your career.
What will I be doing
This is a strategy-first role with oversight of both vision and execution.
- Set the long-term creative vision for Intercoms brand and guide its evolution across all channels and touchpoints.
- Lead mentor and scale a high-performing brand design organizationempowering both managers and ICs to do their best work.
- Define and elevate the Intercom brand system ensuring cohesion creativity and innovation across digital experiential and physical environments.
- Partner closely with senior executives across Marketing Product Marketing Communications Demand Generation and Workplace to deliver integrated brand experiences that drive measurable impact.
- Establish and refine creative standards processes and systems to enable efficient delivery at scale while protecting creative excellence.
- Advocate for the role of brand and design as strategic business drivers connecting creative excellence to measurable outcomes.
- Own and evolve the Intercom brand book and visual identity guidelinesensuring consistent global application.
- Recruit develop and retain top design talent fostering a culture of creativity accountability and growth.
- Leverage data and insights to continually refine how design contributes to awareness engagement and growth.
What skills do I need
- 10 years of experience in brand design including 5 years leading and scaling design teams in high-growth cross-functional environments.
- Proven track record of shaping and evolving high-profile brand systems at scale.
- Exceptional creative direction and design execution skills with a strong portfolio of system-level strategic brand work.
- Deep expertise in brand strategy identity systems and translating design across diverse environments.
- Demonstrated success leading cross-functional initiatives and aligning senior stakeholders around a shared creative vision.
- Comfortable navigating complexity ambiguity and organizational change at the executive level.
- Excellent communication and storytelling skillsyou can influence inspire and align leaders and teams at all levels.
- Strong systems thinkingable to scale design through documentation process and tooling without sacrificing creativity.
- A sharp eye for craft detail and consistency.
Bonus skills & attributes
- Experience leading in-house brand studios at product-led companies.
- Background in illustration motion or creative technology.
- Experience driving large-scale internal brand campaigns or corporate narrative efforts.
- Knowledge of performance marketing principles and how brand influences demand.
Benefits
We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us.
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviewsgreat work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades friends and family!
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $235800 $281650. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
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Required Experience:
Director
Employment Type
Full Time
