Cyber Security Engagement Manager
Cyber Security Engagement Manager
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Job Description
Position Description:
Are you a master of organization and efficiency with a passion for leading projects to success Join our dynamic team as an Engagement Manager and be at the helm of innovative projects that support our clients success. At CGI you will be part of a team committed to providing outstanding service and support to our clients across multiple industries across the globe. You will join a company committed to the growth and success of our members providing a dynamic and supportive work environment.
We are seeking a dynamic and experienced Cybersecurity Client Engagement Manager to foster strong relationships with our clients and ensure the successful delivery of cybersecurity solutions. The ideal candidate will serve as the primary point of contact for our client understanding their security needs and ensuring they receive the highest level of service and support.
Your future duties and responsibilities:
Serve as the main point of contact for assigned clients building and maintaining strong long-term relationships.
Understand client cybersecurity needs and develop tailored strategies to address them.
Act as the liaison between clients and internal teams ensuring clear communication and coordination.
Ensure the timely and successful delivery of cybersecurity solutions and services to clients.
Proactively identify opportunities to enhance client security posture and offer additional services.
Manage client expectations and address any issues or concerns promptly.
Conduct regular client meetings to review progress discuss upcoming projects and provide updates.
Prepare and present reports on client engagement metrics and project outcomes.
Stay informed about the latest cybersecurity trends and technologies to advise clients effectively.
Work closely with project management teams to ensure timely delivery of products or services.
Conduct regular client reviews to ensure satisfaction and gather feedback for service improvement.
Coordinate with internal teams to ensure that resources are allocated effectively and that the project is progressing according to plan.
Track and analyze client engagement metrics to inform business decisions.
Collaborate with sales teams to develop proposals and pitches for new business opportunities.
Provide regular updates to senior management on account status challenges and future growth opportunities.
Oversee the execution of contracts and ensure compliance with agreed-upon terms and deliverables.
Ensure high levels of client retention and advocate client success throughout the project lifecycle.
Lead mentor and provide guidance to junior team members working on client projects.
Required qualifications to be successful in this role:
Excellent communication interpersonal and relationship-building skills.
Excellent organizational and time management abilities.
Ability to work in a fast-paced environment with short turnarounds.
Minimum of 5 years of experience in client relationship management account management or a related field preferably in a cybersecurity environment.
Proven experience managing complex projects with multiple stakeholders.
Strong experience in delivering services in a client-facing role with a demonstrated ability to manage expectations and drive satisfaction.
Strong knowledge of cybersecurity principles and practices.
Ability to manage multiple client accounts and projects simultaneously.
Proficiency in using client relationship management (CRM) tools and project management software.
Education: Bachelors degree in Business IT Management or a related field (Masters degree preferred).
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $138100.00 - $241600.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-TSCH
Skills:
- Client Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
Manager
Employment Type
Full-Time
