Assistant Director of Housekeeping
Assistant Director of Housekeeping
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashvilles vibrant music culture. Across from the new Music City Center the luxury hotel is a one-of-a-kind experience fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the citys distinct character incorporating natural materials exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Nashville may be your perfect match.
Job Description
Assist in managing and directing of all Housekeeping and Laundryfunctions. Participate in quality assurance for Housekeeping department and department cost control measures. Provide support to the Director of Housekeeping in all areas of the Housekeeping Operation. Ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.
Responsibilities
- Assists the Director of Housekeeping in monitoring and maintaining all areas of the Housekeeping department to include: cost controls linen and supply inventories quality assurance inspections uniform control and issuance proper use of systems and controls to ensure the smooth operation of the Housekeeping Department.
- Responsible for planning evaluating organizing and directing the activities of catering sales and conference services managers and administrative staff.
- Ensures that all policies procedures and guidelines are followed by department personnel.
- Provides the necessary training motivation and leadership for all department personnel.
- Assist with department scheduling and payroll cost controls.
- Provides courteous personalized attentive sincere consistent guest service by responding promptly and efficiently to inquiries request and complaints using guest service skills.
- Exhibits hospitality while striving to exceed guest expectations.
- Resolves difficult or unusual problems arising with guests while maintaining good guest relationships demonstrating outstanding hospitality through the corrective action taken.
- Maintains open and clear communication with all departments and guests to ensure consistent service.
- Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
- Participates in energy conservation efforts.
- Respects Hotel property and work areas by keeping them clean well maintained stocked and properly stored. Eliminates waste of supplies.
- Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
- Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
- Maintains close coordination communication and interaction with all other departments within the Hotel.
- Ensures all guest requests are met within the prescribed time limit.
Qualifications
- 1-year Housekeeping Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale full-service hotel environment is required.
- Exceptional knowledge and understanding of housekeeping operations to include managing inventories turndown service special needs of VIP guests room assignments inspections safety and health standards.
- Candidate must have proven leadership skills and must be able to delegate effectively train develop and motivate staff.
- Ability to teach employees importance of and how to interact with internal/external guests and courteously solve internal requests
- Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
- Prior experience managing schedules payroll service recovery and associate relations matters required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
- Ability to work well under pressure managing quick turns and high occupancies.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
- Must be able to work a variety of shifts including weekends and holidays.
- Move bend lift carry push pull and place objects weighing up to 50 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion of arms hands and legs.
- May work both indoors and outdoors in motor lobby parking area.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Director
Employment Type
Unclear
