drjobs Product and Customer Insights Manager, Customer Experience and Business Trends

Product and Customer Insights Manager, Customer Experience and Business Trends

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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are searching for a talented customer obsessed Product and Customer Insights Manager (PCIM) to join our exciting team. In this role you will own and contribute to studies that measure Amazons end-to-end experience. You will drive studies across multiple product lines (e.g. media consumer electronics apparel) geographies and departments partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earths Most Customer-Centric Company. If this role is right for you you will be excited about the opportunity to be our Customers advocate and influence their experience on Amazon!


Key job responsibilities
Your responsibilities will include:

- Manage ambiguity: understand complex business problems across business units geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
- Study Management: lead large and complex studies including scoping with business leaders study design data collection data analysis recommendations and presenting results to senior management
- Stakeholder management: Build strong relations with stakeholders to understand priorities define the roadmap and to collaborate on studies and actions to improve our customers experience
- Team: support hiring and on-boarding of new team members and contribute to our high-performing culture

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more


- 2 years of product management experience
- Experience in product program or project management in leading cross-functional teams in delivery of major new products or services
- Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level
- Excellent verbal and written communications skills.

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- An innovative thinker who also has a strong customer focus and the ability to influence stakeholders / senior leaders through data driven insights.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.


Required Experience:

Manager

Employment Type

Full-Time

Department / Functional Area

Product Management

About Company

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