With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.

Come join our 33000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Key Responsibilities:

The IT Partner Technical Delivery Digital Experience is a seniorlevel leader responsible for the technical strategy implementation and continuous enhancement of our global digital experience platformsspanning web mobile and orchestration layers that drive marketing fundraising supporter engagement program visibility and service delivery. The role ensures scalable secure AIready and integrated digital experiences that align with enterprise goals for agility personalization and revenue growth. The ideal candidate combines deep technical knowledge global platform management acumen agile delivery expertise and a passion for usercentric design enhanced by emerging AI/ML capabilities.

MAJOR RESPONSIBILITIES:

Digital platform strategy & architecture

• Develop and maintain technical strategies and architectural standards for global digital platforms including web mobile and experience orchestration layers.
• Ensure platform designs support localization and globallocal feature parity while preserving brand and UX consistency.
• Promote composable APIfirst architectures leveraging headless CMS microfrontends and cloudnative services.

Global digital-first experience platform

• Own the global Digital Experience Platform (DXP) roadmapunifying SO requirements release cycles and governance for a unified supporter experience.
• Define and manage the experience layer (personalization experimentation) to deliver seamless deviceagnostic journeys at scale.
• Establish performance benchmarks and SLAs for all markets driving continuous optimization and experience parity.

Technical Delivery Leadership

• Lead distributed crossfunctional agile teams through planning development testing and release cycles.
• Execute platform upgrades feature rollouts and modernization initiatives aligned with quarterly OKRs.
• Champion DevSecOps automated testing and infrastructureascode practices for faster reliable releases.

Integration & experience orchestration

• Enable frictionless interoperability across CMS CRM CDP analytics marketing automation and personalization stacks.
• Implement experience orchestration tools/services to deliver dynamic contextual experiences powered by realtime data.
• Drive an APIfirst datadriven and modular integration approach that supports rapid experimentation and A/B testing.

AI/ML & emerging tech enablement

• Integrate AI/ML models and predictive analytics to enhance personalization content recommendations and supporter journey optimization.
• Collaborate with data and marketing automation teams to embed nextbestaction logic and generative AI content tools across channels.
• Continuously evaluate emerging technologies (e.g. edge AI LLMs augmented reality voice interfaces) and recommend proofsofconcept that improve digital engagement.

Platform performance & operations

• Ensure availability scalability and security of platforms through proactive monitoring and DevOps practices.
• Lead rootcause analysis and resolution of incidents; drive postmortems and preventative action plans.
• Optimize hosting infrastructure and content delivery via CDN caching and edgecomputing strategies.

Governance accessibility & compliance

• Establish and enforce governance frameworks for accessibility (WCAG) brand consistency data privacy and security.
• Ensure compliance with global regulations (GDPR CCPA) and organizational policies.
• Implement continuous auditing quality assurance and improvement processes.

Stakeholder & vendor management

• Engage product owners designers content teams and regional business units to align delivery with goals and feedback.
• Evaluate select and manage vendors for platform delivery cloud hosting AI/ML tooling and UX design.
• Track KPIs OKRs and platform adoption metrics to guide prioritization and investment.

Qualifications & Experience:

• 10 years in digital technology or enterprise IT with 5 years leading global digital platform delivery.
• Proven success managing Digital Experience Platforms (Adobe Sitecore Optimizely Acquia) across multiple regions.
• Handson knowledge of headless CMS frontend frameworks cloud services (AWS Azure GCP) and CI/CD pipelines.
• Experience integrating CRM CDP marketing automation analytics and personalization engines.
• Strong background in AI/ML applications predictive analytics and marketing automation tools (e.g. Marketo HubSpot Salesforce Marketing Cloud).
• Demonstrated expertise with APIfirst microservices and composable platform strategies.
• Track record of leading distributed agile teams and delivering largescale digital programs on time and budget.
• Exceptional leadership collaboration and communication skills.

Preferred Competencies:

• Familiarity with emerging experience layer technologies (edge personalization realtime streaming WebSDKs).
• Experience with experimentation platforms (Optimizely Adobe Target Google Optimize) and A/B testing at scale.
• Exposure to nonprofit humanitarian or donor engagement platforms and unique globallocal challenges.
• Working knowledge of accessibility standards SEO Core Web Vitals and performance optimization best practices.

Success Indicators:

• Global platform reliability speed and accessibility scores exceed targets across all regions.
• AIdriven personalization increases engagement conversion and donor lifetime value metrics.
• Delivery velocity improves while maintaining high code quality and security compliance.
• Consistent brand and UX standards across localized sites with reduced timetomarket for new experiences.

Applicant Types Accepted: