Regional Leader - Executive - Physician Revenue Cycle

Job Family:

Travel Required:

Clearance Required:

What You Will Do:
The Regional Leader reports to the Senior Engagement Leader or Other Senior Regional Leader of a scaled complex long term physician services client with a national footprint. The Regional Leader will be responsible for a regional or functional portfolio within the broader client team. The Regional Leader will provide oversight and assist the Senior Account and Delivery team with defining prioritizing and implementing the specific strategic initiatives the Company should pursue and deliver to the Companys clients as well as ensuring best practices are developed and implemented within the clients portfolio. The Regional Leader will serve as the assigned client relationship executive and work with the both the US and India based delivery teams to ensure optimal results.

Strategy and Business Development:

• Spearhead the development communication and implementation of effective client delivery strategies programs and processes.

• Help maintain the key strategic client and partner relationships including partnering and strategically guiding the actual delivery of the BPO and Point Solutions Services to the client which is an Operations function.

• Create and implement standard playbooks for all clients consistent with standard operational procedures and SOPs allowing for consistent performance of all revenue cycle metrics and KPIs.

• Collaborate with the Senior Management Team to develop and implement plans for the infrastructure of systems processes and personnel designed to accommodate the rapid growth objectives of the Company in the Physician Services arena.

• Oversight of Division Business Planning and creation of Strategic Initiatives for the Company.

• Take on special projects and assignments where necessary.

Leadership and Continuous Improvement:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Physician Services activities and programs.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Physician Services personnel is aware of process flow across departments and involves them as appropriate when recommended actions may impact their work functions.

Operations:

• Develops and implements policies and procedures related to all aspects of the Physician Services process.

• Monitors and researches regulatory changes and proposes actions to respond to changing legislation/regulations.

• Evaluates and directs efforts of Consultants and Analysts to improve clients Physician Services initiatives.

• Assists in on-site operational reviews of various Physician Services processes at clients sites and publishes recommended action plans/proposals in consultation with client CFO.

• Develops and utilizes monitoring and reporting techniques and systems.

Client Responsibility:

• The Regional Leader may represent the firm with clients investors and business partners. Provide access to contacts in the Health Care Market help create and manage Advisory / Users committees.

• Responsible for development of Performance Indicators and communication with client regarding Performance Indicators.

• Responsible for a continual assessment of client needs and potential solutions available through Guidehouse.

• Responsible for internal quality and performance monitoring to ensure that client expectations are being achieved.

• Responsible for the financial performance of the portfolio and a component of the overall financial performance of the engagement.

What You Will Need:

• Requires a Bachelors Degree and a minimum 15 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.

• Relevant experience coming from a healthcare provider payor central business office environment or revenue cycle outsourcing company.

What Would Be Nice to Have:

• 6-8 years of Physician Solutions and Consulting experience/background

• Ability to effectively communicate at all levels of an organization.

• Significant Experience in the health care services field.

• Masters Degree preferred

• Understanding of Next Gen and GPMS EHR systems

• Experience with establishing revenue cycle work flows and diagnosing issues

• Strong Accounts Receivable and RCM skills enabling developing plans to drive results (cash days aging etc.)

• Strong verbal and written communication skills including presentation skills at corporate level

• Strong problem solving marketing analysis and evaluation skills

• Ability to develop and implement a comprehensive business development and marketing plan.

• Experience with branding product positioning and product launches

• Experience and understanding of sales and marketing functions

• Proficient in use of Excel PowerPoint Outlook and Word

• Ability to travel extensively.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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