Programmer Analyst (Programming/Analysis)

Company:

Boeing is looking for a dynamic energetic and driven Programmer/Analyst to join the engineering team in Bristol responsible for providing both remote and hands-on technical support to a varied community of users. This post will report directly to the Digital Services Manager and take operational direction from the Digital Services (Engineering)Team Lead.

You will be required to support the existing team in the day to day running of applications specific to your knowledge base assist in determining the impact of any changes to the application and delivery of those changes.

You will also be working closely with the Customer 3rd line IT teams and project managers to resolve problems support projects ensure first time quality service excellence and provide a top class customer support experience.

As the successful candidate you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable confident and professional whether on the end of a phone or hands-on at a desk you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.

Responsibilities:

• Liaise with 3rd line IT teams for additional support of the applications.
• Respond to IT incidents perform incident resolution or when needed escalation to the appropriate group.
• Support software installations patching and In Service Releases.
• Maintain security and policy compliance while performing technical tasks.
• Contribute to technical documentation knowledge articles procedures & process definitions.
• Support emergency or periodically planned information systems administration tasks maintenance/upgrades and configuration changes.
• Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager.

This role also requires flexibility for on call/off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.

Competencies:

• Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.
• Adaptability Tries to understand changes in tasks and situations as well as the logic or basis for change treating changes and new situations as opportunities for learning or growth.
• Work Standards Strives to achieve a high level of quality and productivity of service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of ones work.

Basic Qualifications:

• Exposure to or understanding of ITIL processes.
• Excellent troubleshooting and problem solving skills.
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
• Excellent English oral and written communication skills.
• Good documentation skills.
• SQL Developer and Database management skills.

Desired Preferred Skills:

• Computing or engineering degree preferred.
• Experience of working within a secure (classified) environment
• Professional technical certifications highly desirable for SQL.
• Linux Command line experience. Developed database management of applications on Linux platform.
• Shell scripting (bash)
• Exposure to containerization preferably Openshift.
• Patching experience.

This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold or have the ability to acquire Security Clearance (SC)

All information provided will be checked and may be verified.

Please apply asap for this role as recruitment may commence before the end date.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Employer will not sponsor applicants for employment visa status.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: