Lobby Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

The Role:
The Lobby Concierge is responsible for delivering exceptional guest experiences at our clients corporate offices by ensuring all visitors and employees are assisted in a welcoming professional and friendly manner.

This client-facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality focused workplace environment in support of our clients operations.

A snapshot of the role:

• Welcome guests enthusiastically anticipating needs while managing bookings and temporary passes

• Direct deliveries and manage storage while following protocols for media and distinguished visitors

• Monitor lobby traffic and provide support during peak periods ensuring orderly movement

• Maintain lobby accessories (masks umbrella stands sanitizers) and update operational signage as needed

• Provide campus wayfinding assistance and general enquiries support for services and activities

• Upkeep reception areas to reflect brand standards while maintaining a clean organised environment

• Create work orders for custodial maintenance safety and security concerns through designated systems

• Identify and escalate potential risks to prevent privacy breaches security incidents or operational disruptions

What you will bring

Were seeking an engaging service oriented professional to create exceptional guest experiences in our dynamic corporate environment.

• 1-2 years experience in customer service security or hospitality roles

• Genuine passion for exceeding guest expectations through personalised service

• Excellent communication skills with fluency in English

• Ability to prioritise effectively while maintaining consistent service quality

• Proficiency with Microsoft Office suite and adaptability to various technology platforms

• Experience with guest management systems (Condeco knowledge preferred)

• Flexibility to handle shifting priorities with a positive solution-focused attitude

What to expect from us:

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.

Apply today quoting job reference number REQ439807

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.