Sr. Technical Program Manager, IES NCRC
Sr. Technical Program Manager, IES NCRC
Posted on :
07-07-2025
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1 Vacancy
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Job Description
We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Teams mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse costs associated with return/reject transportation cost of contacts and operations cost at return centers.
In this role you will have an opportunity to lead key programs that helps Amazon reduce the cost of refunds & concessions. You will work closely with business leaders on the team to deliver innovative customer experiences contribute meaningfully to team process improvements and drive large cross cutting programs.
You will have the opportunity to work with a cross functional team of stakeholders on some our highest visibility projects. You will be a highly visible leader that will own the communication coordination and execution of a multi-year program vision. You will work with senior product and engineering leaders to define strategy and requirements. You will design coordinate and execute technical solutions that scale globally. Managing numerous complex systems and organizations you will be expected to make appropriate trade-offs between business vs. technical constraints clearly communicate goals roles and responsibilities. Working cross-functionally you will identify and secure commitment from tech teams across the company for new initiatives driving consensus on the technical approach. The candidate will have a well-rounded technical background as well as a history of leading large projects end-to-end. You will also identify opportunities to converge overlapping technical efforts and drive the long-term strategy and manage the roadmap change management process. Maturity high level judgment negotiation skills ability to influence analytical talent and leadership are essential to success.
About the team
Team: IES NCRC Tech
Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyers journey like checkout pre-fulfillment shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will have an opportunity to lead key programs that helps Amazon reduce the cost of refunds & concessions. You will work closely with business leaders on the team to deliver innovative customer experiences contribute meaningfully to team process improvements and drive large cross cutting programs.
You will have the opportunity to work with a cross functional team of stakeholders on some our highest visibility projects. You will be a highly visible leader that will own the communication coordination and execution of a multi-year program vision. You will work with senior product and engineering leaders to define strategy and requirements. You will design coordinate and execute technical solutions that scale globally. Managing numerous complex systems and organizations you will be expected to make appropriate trade-offs between business vs. technical constraints clearly communicate goals roles and responsibilities. Working cross-functionally you will identify and secure commitment from tech teams across the company for new initiatives driving consensus on the technical approach. The candidate will have a well-rounded technical background as well as a history of leading large projects end-to-end. You will also identify opportunities to converge overlapping technical efforts and drive the long-term strategy and manage the roadmap change management process. Maturity high level judgment negotiation skills ability to influence analytical talent and leadership are essential to success.
About the team
Team: IES NCRC Tech
Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyers journey like checkout pre-fulfillment shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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