Service Coordinator (PMC)
Service Coordinator (PMC)
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1 Vacancy
Job Description
Overview
Work with the best! Per Mar Security an industry leader in providing integrated security solutions is seeking hardworking motivated people.
Established in 1953 Per Mar Security Services is the largest family-owned full-service security company in the Midwest with more than 2600 team members operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services smart home automation burglar and fire alarms access control security cameras alarm monitoring investigative services and background checks.
Job Skills / Requirements
Do you enjoy working in a fast-paced environment
Are you customer-service oriented with the ability to multi-task
We are looking for a detail-oriented friendly and helpful person to join our Service Dispatch team!
The Service Coordinator will schedule and monitor service calls for service technicians and Electronic Security customers and provide excellent customer service to our clients. This position is in an office setting working in a phone queue both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.
This position can work from any office in our footprint but is not a remote/working from home position.
What Youll Be Doing:
- Scheduling of service calls and assignment of job duties for technicians
- Communicate professionally with customers and techs on status of service calls.
- Track update and maintain status of calls/service tickets in Service Queue and customer accounts.
- Track and report all service work done.
- When appropriate inform customers of Per Mar Security Services of products and services and refer business to appropriate department.
What Youll Need:
- High school diploma or general education degree (GED) is required
- Two years related experience/training in alarm monitoring or scheduling is preferred.
- Strong attention to detail
- Strong Communication skills both written and spoken
- Ability to interpret notes in accounts and instructions given
- Ability to multi-task and problem solve
- Work cohesively in a team environment
Education Requirements (All)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance Dental Insurance Paid Vacation Paid Holidays 401K/403b Plan Educational Assistance
This job reports to the Service Dispatch Supervisor
This is a Full-Time position1st Shift.
Number of Openings for this position: 1
Required Experience:
IC
Employment Type
Full-Time
