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You will be updated with latest job alerts via emailJob Description:
Credit Controller
Brighton (Victory House BN1 4FY)
Hybrid (1 day per week in the office)
Full time
Permanent
Salary from 24000 per annum (plus fantastic Bupa Benefits)
Advert closes Friday 11th July 2025
We make health happen
At Bupa were not just about insurance or healthcarewere about people. Our purpose is helping people live longer healthier happier lives and making a better world. As a Credit Controller youll play a key role in supporting that mission by ensuring our financial operations run smoothly and efficiently. Youll be part of a team that helps keep our services accessible and sustainable making a real difference to our customers every day.
This is more than just a numbers role. Its about building relationships solving problems and making sure our customers feel supported and understood. Youll be joining a business that puts people firstwhether thats our customers or our colleagues.
How youll help us make health happen
As a Credit Controller youll be part of our Financial Operations Team reporting to the Credit Control Manager. Your day-to-day will include:
Managing and processing customer payments accurately and on time
Handling inbound queries from internal teams and support partners
Administering credit control notifications and internal processes
Ensuring compliance with regulatory standards including anti-money laundering and sanctions
Progressing towards managing your own portfolio of credit control cases
Making decisions within agreed parameters to resolve outstanding debt
Liaising across departments to deliver a seamless customer experience
Reconciling accounts and investigating discrepancies
Supporting training and knowledge sharing within the team
Identifying opportunities to improve processes and reduce debtor volumes
Escalating any control risks or weaknesses to the Credit Control Manager
Supporting other areas of Finance when needed
Contacting customers Brokers and Account Managers as required to discuss outstanding payments and escalate accordingly
Key Skills/Qualifications needed for this role
Were looking for someone whos confident with numbers and even better with people. Youll need:
Experience in a credit control or account management roleideally in insurance or financial services
A track record of meeting and exceeding KPIs in a high-volume environment
Strong attention to detail and the ability to process financial data quickly
Excellent communication and interpersonal skills
Confidence in handling customer queries with professionalism and empathy
A collaborative mindset and the ability to work well in a team
A proactive approach to problem-solving and continuous improvement
Understanding of regulatory obligations and a commitment to fair customer outcomes
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday increasing through length of service with option to buy or sell
Enhanced pension and life insurance
Access to our health insurance and dental plans
Mental health support and wellbeing resources
Discounts on Bupa products and services
Opportunities for career development and internal mobility
Why Bupa
Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.
We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email:
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Victory House BrightonRequired Experience:
Exec
Full-Time