Bilingual Client Support Advisor
Bilingual Client Support Advisor
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Job Description
Job Summary
Job Description
What is the opportunity
Looking to enhance your customer service communication and financial services experience Look no further.
As a Client Support Advisor you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canadas top employers then this role is for you!
What will you do
Responsible for providing 1st level telephone support relating to technical issues navigational issues and problem resolution to clients using all RBC Cash Management applications
Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
Escalate complex and/or unresolved issues to the appropriate next level of escalations
Document all activities to ensure that the clients history is accurate for the purposes of escalations and trending
Participate in creating/maintaining a positive team environment where team members give each other support promote good morale and co-operation. Responsible for ongoing personal development and information sharing
What do you need to succeed
Must-have
Exceptional written and oral communication skills in French and English
Customer Service experience in a banking or call center environment
Strong knowledge of various computer applications combined with the ability to learn new complex systems
Analytical thinker with a knack for problem solving
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic collaborative progressive and high-performing team
Flexible work/life balance options
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
Job Skills
Adaptability Communication Customer Service Decision Making Detail-Oriented Group Problem Solving Interpersonal Relationship Management Operational Delivery Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
