Flipkart / Amazon Work from OFFICE-CHENNAI-WFO- ENLGISH AND HINDI SPEAKER FLUENT
Job Description:
Flipkart / Amazon L2 Work from OFFICE
Customer support executive 6 days working
2 rotational off
Salary 28K in hand
Interview HR Round Ops
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Key Responsibilities:
- Customer Assistance: Respond to customer inquiries resolve issues and provide outstanding service through various communication channels including phone email and chat.
- Order Management: Efficiently manage customer orders track shipments and ensure on-time delivery.
- Product Knowledge: Stay up-to-date with Flipkart / Amazon product offerings and provide information to customers regarding products services and promotions.
- Problem Solving: Investigate and resolve customer concerns or complaints demonstrating empathy and professionalism in every interaction.
Required Skills:
- Excellent Communication: Proficient in English with strong verbal and written communication skills.
- Customer-Centric Approach: A passion for helping people and the ability to empathize with customers needs.
- Problem-Solving Skills: The ability to think critically analyze situations and find effective solutions.
- Adaptability: Willingness to learn adapt to new processes and embrace change.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience is a plus but not required.
- Freshers are welcome to apply.
Perks and Benefits:
- Competitive compensation.
- Work from the comfort of your own home.
- Extensive training and support.
- Career growth opportunities within Flipkart / Amazon.
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NO HIDDEN CHARGES
Required Experience:
Junior IC