Floor Lead
Floor Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Floor Lead is responsible for maintaining standard operating procedures at the retail store. This candidate will be an inspiring team member and leader ready to ensure productivity and quality performance are met to achieve the companys long-term vision.
Job Functions:
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Create and promote a healthy team culture where individual employees feel empowered to work autonomously while striving to meet a common collaborative goal
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Lead mentor and inspire team members to continuously grow learn and evolve personally and professionally
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Help build an exceptional team that upholds and delivers the companys mission vision and goals to employees and customers
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Set the standard for excellent customer service by providing guidance to staff on product knowledge customer focus and personalized service
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Ensure the smooth and seamless functioning of operations
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Collaborate with inventory control to ensure accurate product counts proper labeling and product organization on the floor
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Ensure strict adherence to all legal and regulatory requirements
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Assist in onboarding new employees and provide ongoing training
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Conduct regular performance evaluations to identify areas for improvement
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Oversee cash handling procedures and maintain accurate financial records
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Address customer concerns resolve conflicts and handle escalated issues professionally and efficiently
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Oversee visual merchandising to create attractive product displays and enhance the customer experience
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Enforce safety protocols and cleanliness standards for a safe and comfortable environment for customers and staff
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Assist with store opening and closing protocols
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Monitor the stores energy by encouraging enthusiastic greetings maintaining a positive atmosphere and ensuring customers leave satisfied
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Administer and document employee breaks at appropriate times
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Serve as the liaison between receptionists/sales associates and managers
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Perform other duties as assigned
Qualifications:
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Minimum 21 years of age
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High school diploma
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Full-time availability
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Open availability preferred (must be able to work 2 weekend days FriSun)
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2 years of leadership experience in retail or hospitality
Physical Demands:
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Prolonged periods of standing sitting at a desk and working on a computer
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Ability to stand for long periods bend kneel squat and twist
Schedule:
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Open availability is highly preferred
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Must be able to work nights weekends and holidays
Employment Type
Full Time
