ServiceNow Platform Admin
ServiceNow Platform Admin
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Job Description
Roles & Responsibilities
Configure and customize the ServiceNow platform to meet organizational requirements and ensure optimal performance.
Administer user access roles and permissions within the ServiceNow environment.
Implement and maintain ServiceNow modules including ITSM SPM IRM and ITAM.
Collaborate with stakeholders to understand business needs and translate them into effective ServiceNow configurations.
Troubleshoot and resolve technical issues providing timely support to end-users.
Perform routine system maintenance tasks such as updates patches and data integrity checks.
Monitor system health and performance proactively identifying and addressing potential issues.
Collaborate with development and testing teams to ensure successful platform integrations and upgrades.
Create and maintain comprehensive documentation related to ServiceNow configurations and procedures.
Stay informed about ServiceNow platform updates new features and best practices.
Requirements:
Bachelors degree in Computer Science Information Technology or a related field.
Proven experience (5 years) as a ServiceNow Platform Administrator.
Strong proficiency in ServiceNow platform configuration customization and administration.
Familiarity with ITIL framework and experience in ITSM module administration.
Knowledge of ServiceNow modules including SPM IRM and ITAM is advantageous.
Excellent problem-solving and analytical skills.
Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
ServiceNow Certified System Administrator (CSA)certification is preferred.
Employment Type
Full Time
