SM-HRO(Content Mgmt)
SM-HRO(Content Mgmt)
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Job Description
With a startup spirit and 115000 curious and courageous minds we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital dare in reality and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now were calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing. People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality. And as you help us create a better world we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager HR Portal Content Owner HRO
This position is accountable for managing clients HR knowledge management portal and case management tool content and capabilities. These tools serve as the voice for all aspects of the HR organizations internal online presence and this position ensures that they are completely comprehensive current and user-friendly.
Responsibilities
Create oversee and enforce the systems global governance processes to include content management posting and archiving.
Work with global regional and local HR associates from Centers of Excellence businesses functions regions and operations as well as representatives from other functions in the company to ensure portal content is complete comprehensive user-friendly branded and organized
Ensure the information that associates want and need to know is located on the portal. This includes working with content owners to get content created and added to the site.
Ensure new/modified content is properly edited proofread and/or translated. On a limited basis may be asked to write content.
Ensures information on the portal is easy to understand and use by associates at all levels by looking at it from their perspective and conducting focus groups/surveys. Identify and implement the most effective method to convey the information (videos links checklists user guides desktop procedures calendars polls banners etc.)
Maintain a consistent look and feel throughout the portal and ensure compliance with clients identity requirements. This includes templates graphic design/images banners and layouts are consistent.
Ensure portal content is structured in a way that information can be easily navigated and found by users of all levels. Ensure internal and external links are maintained.
Ensure portal is based on user type and location including language translation work closely with the technical team to identify and fix site problems that arise and to stay abreast of select implement and apply system/feature upgrades and enhancements
Optimize and analyze portal and case management utilization and success using new technologies and tools.
Suggest and consider enhancements based on customer and HR feedback as well as portal and case management analysis
Track report analyze and respond to metrics that measure reach and effectiveness and identify opportunities for improvement.
Knowledge skills and abilities
Excellent organization and analytical skills with the ability to manage multiple projects in a fast-paced deadline driven environment at the same time being able to adjust easily to changing priorities and demands
Effective communication interpersonal influence persuasion and savvy skills with demonstrated ability to problem solve build consensus and work cooperatively and effectively to drive for results with all levels of associates within and across departments and regions and with vendors
Detail oriented analytical and logical with a process and systems orientation including understanding and successful use of analytics tools and other metrics
Customer centric/oriented able to develop creative solutions for audience needs
Ability to independently initiate manage execute and report on tasks
Knowledge of metadata management and data discovery to include standards and implementation profiles promoting interoperability service enabling and compliance
Knowledge management certification knowledge of ServiceNow solutions and/or bilingual are not required but preferred
Qualifications we seek in you!
Minimum Qualifications
Any Graduate / Postgraduate
Excellent verbal written presentation and interpersonal skills in English
Relevant HRSS experience
Relevant experience in NA HRO domain
Preferred Qualifications/ Skills
Service Now
Workday
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
