Customer Support Representative
Customer Support Representative
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Job Description
Position: Customer Support Representative (Polish)
Location: Budapest Hungary
Work model: hybrid after initial 3 weeks of office training
Employment type: Full-time
Remuneration: Base salary performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries in a timely efficient and professional manner within agreed response times
- Maintain strong technical knowledge of clients products and services to offer accurate support
- Consult product manuals and internal resources to provide appropriate solutions to customer queries
- Identify situations that require escalation and transfer them to the relevant department or senior staff member
- Accurately log all customer interactions in line with company procedures
- Manage and update all relevant administrative tasks and records
- Handle customer correspondence as required ensuring all communication is clear and well-documented
- Organize daily workflow and data input to ensure information accuracy and completeness
- Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.
REQUIREMENTS:
- Native / fliuent in Polish both verbal and written. Good command in English (minimum B2 level)
- High school diploma or an equivalent
- Prior experience in customer service is preferred or a strong aptitude for working in a customer-facing environment
- Good organizational and time-management skills
- Confident typing skills with a minimum speed of 20 words per minute
- Basic proficiency in Microsoft Word and Excel
- Excellent verbal and written communication skills
- Ability to stay calm and composed under pressure or in challenging situations
- Self-motivated capable of working independently and confident in making decisions when necessary
- Willingness to escalate complex queries appropriately and collaborate with the wider team.
OFFER:
- Competitive salary and performance-based incentives
- Comprehensive health dental and vision insurance
- Opportunities for professional growth and career development within a global technology leader
- Meal allowance
- Relocation support
- A collaborative and supportive team environment
- Generous paid time off and holiday schedule
- Employee discounts
- And many others!!!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 550000 HUF (language allowance 40000 HUF meal allowance 30000 HUF)
Employment Type
Full Time
