Student Services Team Leader, Perth

JOB DESCRIPTION

Student Services Team Leader Fixed term

ILSC & Greystone College Australiapart of the ILSC Education Group is a private language and career college with campuses in Perth Adelaide Melbourne Sydney and Brisbane as well as in Canada and India.

This varied and challenging position is open in our Perth Campus and offers numerous opportunities for growth and development within the international education industry. The Student Services Team Leader role reports to the Student Services Manager and is responsible for a variety of functions such as:

Student Advising Duties

• Assist in coordinating and providing student advising services to students (ELICOS & VET) on aspects such as cultural acclimatization and general academic concerns.
• Ensure student advising service is consistent professional timely proactive and in accordance with ILSCs guidelines
• Support the management of non-academic issues and escalate exceptional cases as needed
• Support special projects on a national scale.
• Supporting the supervision of the team on academic and financial intervention and problem-solving (if required)
• Issuing COEs and working with the schools database system.
• Knowledge of in-house mental health services for students as well as students health
• Supporting student accommodation requests (i.e. Homestay and student residence)
• Ensure special duty of care is followed by underage students on campus with regular check-ins
• Supporting the supervision of the team in preparation for new students intake (ELICOS & VET)
• Supporting the supervision of the team on the creation and revision of invoices and payment plans.
• Supporting the supervision of the team in answering agents phone calls responding to questions about current student status and providing course information.
• Supporting the supervision of the team in facilitating student extensions
• Supporting the supervision of the team in acting as a point of contact for walk-in students conducting school tours and ensuring successful conversion.

Reception duties

• Preparing new student orientation and intake documents
• Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication Day 1 Orientation and late-comer follow-up)
• Managing textbook inventory and distribution
• Updating the schools academic management system (Odyssey) learner management system (MOODLE) as well as other databases (PRISMS)
• Helping students with login issues to the myILSC App and other organisations forms.
• Preparing graduation certificates and letters of completion
• Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards
• Ordering and managing stationery and school supplies
• Coordinating with cleaners to ensure the quality of cleanliness of the campus making sure that the premises are always kept clean and in good condition
• Process credit card expenses reconciliation in the system

Other

• Ad-hoc National Student Services tasks(to be determined)
• Assisting the Manager National Manager & Academic Director with assigned tasks.
• Attending general staff and team meetings as well as assigned training sessions.
• Supporting the management of the day-to-day activities of the team. (Email allocation student counselling agency visits campus tours etc.)
• Support motivating the team to achieve organizational goals (provide good customer service)
• Support the manager in delegating tasks to team members. Developing and implementing a timeline to complete tasks
• Supporting the training of team members to maximize their potential
• Empowering team members with skills to improve their confidence knowledge and communication skills.
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team

Selection Criteria:

1. Understanding key regulatory compliance requirements including: ESOS Act National Code 2018 ELICOS Standards 2018 NEAS
2. Working experience within the education industry.
3. Excellent time management and ability to work under pressure in a fast-paced environment
4. Proven leadership skills
5. Outstanding organisational and prioritising skills
6. Demonstrated customer service skills
7. Effective and clear written and oral communication in English
8. Excellent technical skills (Database Microsoft 365 PRISMS etc)
9. Able to respond appropriately and promptly to a variety of enquiries from current and prospective students agents and sales teams
10. Able to find information and work independently and collaboratively with other departments
11. Able to be flexible adaptable and have problem-solving skills
12. Able to always maintain composure and professional behaviour especially while under pressure
13. Proactive in taking the lead on tasks and collaborating with the team on the workload
14. Patient empathetic and approachable

Applications must include a Cover Letter detailing recent relevant business experience and an updated Resume.

Working Hours and working rights:

• This is a full-time position and has an immediate start.
• This position is a one-year fixed-term based at the Perth Campus. Working from home arrangements will not be available.
• Our ordinary hours of work are between 7:30 am and 7:00 pm from Monday to Friday. Schedules will be discussed with the manager and must adhere to operational requirements.
• Full and unrestricted working rights in Australia are required.

About ELS ILSC & Greystone College

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia and India some of the worlds most attractive and popular English-speaking work and study opening its first school in Vancouver BC Canada ILSC has become a world leader in language and careertraining andhas grown to include 8 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; and Brisbane Sydney MelbourneAdelaideandPerth Australia.

In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience in delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our Mission

To provide our global community with transformative learning living and work experiences through high-quality language career and higher education programs.

OurCore Values

• PASSION:To enrich & transform peoples lives
• INNOVATION:To evolve through creativity & diversity.
• RESPECT:To treat everyone with compassion & dignity.
• COLLABORATION:Tobuild community & achieve more together
• INTEGRITY:To act responsibly & ethically in everything we do.

Equal Opportunity Statement

ELS ILSC and Greystone College are committed toprovidinga barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability you may contact HR.