Field Implementation Specialist
Field Implementation Specialist
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$ 80000 - 90000
1 Vacancy
Job Description
Field Based Position - Must reside near a Major Airport
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver world-class software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities.
Job Description:
In this role youll be the driving force behind our customers onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealers system utilization and their satisfaction with our tools and services. The Workflow Install & Training Specialist II is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers users virtually and/or on-site. These associates will meet with assigned dealership personnel either virtually or in person at dealer locations across the U.S Canada and the Caribbean to provide end-user consulting and training for our Accounting Parts Service and Sales Solutions.
Working independently or as part of a team; consultants initiate coordinate and facilitate training plans while matching customer needs with purchased products. Successful candidate will be able to lead other trainers while on site. Work experience in more than one retail area is a plus.
Experience with other DMS software is an advantage. Consultants resolve issues and/or escalate accordingly; employing CDK Global implementation processes and procedures. You must be able to work in a fast paced environment love to travel have a passion for training a keen attention to detail and exceptional customer service skills. Becoming a Subject Matter Expert in this field is encouraged. Must work well independently and need minimal supervision. You have a thorough understanding on at least one CDK Global workflow. You are regarded as an associate that can manage a lead role on projects.
Responsibilities
Successfully consults installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts service accounting sales)
Queries customer to determine what functionality and configuration will satisfy the customers business needs and make appropriate recommendations
Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows functionality gaps product change requests and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
Thoroughly completes daily trip reports to document project status to key project stakeholders.
Facilitates work in process activities to begin training process and insure client go-live readiness.
Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
Takes initiative to keep up to date and proficient on products processes and industry utilizing available learning resources.
Responds to participant questions and elaborates on training content using knowledge of products business processes and roles and responsibilities.
Applies adult learning theory to adapt delivery to learning styles of participants.
Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set.
Monitors and documents associate trainee progress
Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables improving customer experience and overall project quality.
Performs other related duties as assigned.
Qualifications
Able to travel 100% including flying and extended driving
Available to fulfill periodic weekend travel and/or work requests
Flexible to non-standard working conditions including standing and walking
4 or more years of Retail Automotive experience
Retail Automotive Management Experience is required
CDK Retail experience is required
Trainer Performance Surveys scores are within acceptable range or above
Is requested as a Trainer on key training installations
Associates Degree or equivalent knowledge/experience
Valid Passport for North American Canada and Caribbean travel
Must have a valid drivers license and eligible to rent a car
Preferred Qualifications
Retail Experience in additional CDK Work Flows is preferred
Formal Training experience is encouraged
CDK Retail certification in primary Work Flow is preferred
CDK Retail certification in core Work Flow Add Ons is encouraged
CDK Retail certification in additional Work Flows is encouraged
Salary Ranges:$80000 - $90000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
