Client Services Manager
Client Services Manager
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Job Description
Job Title: Client Services Manager
Location: Geelong
About Us:
Join eQuality Support and be part of a passionate team-oriented community dedicated to creating positive change in the lives of clients. We are a provider of Supported Independent Living (SIL) services committed to empowering individuals to live independently with the support they need. Working with us means helping to drive the future of disability services with the same commitment and passion that defines our staff.
We are committed to fostering a supportive environment that encourages career growth and development. We are an equal opportunity employer committed to attracting and retaining a diverse workforce that reflects our community.
A career at eQuality Support offers a challenging and rewarding experience where you will have the opportunity to grow thrive and reach your full potential.
Join us and make a difference every day.
About the role:
We are seeking an experienced Client Services Manager to join our team. If youre passionate about making a positive impact and supporting individuals to live their best lives wed love for you to join us in supporting our valued clients.
In this role you will lead a regional team dedicated to supporting a diverse workforce in delivering high-quality and efficient disability services within the region. Your focus will be on fostering meaningful relationships to ensure the best possible outcomes for clients. You will be responsible for establishing and maintaining strong professional connections with clients families Support Coordinators allied health professionals and business partners ensuring a collaborative approach to service delivery. This is an opportunity to provide leadership cultivate a positive and inclusive team culture and empower individuals from diverse backgrounds to achieve their full potential.
What will I be doing
Work with the Senior Manager of Client Services to review and plan service delivery.
Support staff to perform their roles
Manage tasks and the response to critical incidents using existing systems and processes.
Coordinate the onboarding of clients including transition planning and project management.
Develop working relationships with key stakeholders to achieve the best outcomes for clients.
Embed NDIS practices including Person-Centred Active Support across all eQuality Support sites with consistent and efficient processes in place.
Ensure all sites remain compliant with all relevant legislation and service agreements.
Work as part of a rotating on-call roster which involves responding to escalated staff calls.
About You
You are a relationship driven person who is passionate about leading teams to achieve client outcomes within their support budget. You have experience in a similar management role preferably in disability or community services sectors. You are well connected to disability and allied health services in the Geelong region.
Essential
A tertiary qualification in community services or a related discipline or equivalent experience.
Proven ability to effectively manage and lead a diverse workforce.
Excellent written and verbal communication skills.
Excellent personal organisation time management and prioritisation skills and a willingness to be flexible.
Reliability honesty and integrity.
Demonstrated ability to problem solve use initiative and manage critical incidents.
Current NDIS Worker Screening Check.
Current First Aid & CPR certificate.
Satisfaction of all requirements for working in Australia.
Victorian drivers license
Desirable
Disability Management Nursing or Allied Health related qualifications.
Experience working in a community residential and/or rehabilitation environment.
Experience with high needs clients and behaviours of concern.
Awareness of relevant legislation (such as the Disability Act 2006 or the Department of Health and Human Services ISO Standards).
Whats in it for you
Join a collaborative high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player youll be working with a talented and engaged Client Services team making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey supporting an environment that fosters collaboration innovation and success.
How to Apply
At eQuality Support we embrace individuality and differences in gender age ethnicity race cultural background disability faith and sexual orientation. We strive to provide a recruitment experience thats fair inclusive and accessible. We encourage all suitable applicants to apply for this role.
For any accessibility needs to be considered during the recruitment process please let us know at
For specific questions about this role please contact Cathy at
Required Experience:
Manager
Employment Type
Full-Time
