Sr. Director, Application Product Management; GTM & Customer Support

GAQ326R218

Databricks is hiring a Senior Director Application Product Management to drive the strategic direction and transformation of Go-to-Market (GTM) Customer Support and Marketing solutions portfolio. This critical leadership role will define and execute a comprehensive product strategy for enterprise applications including the Salesforce ecosystem while directly impacting our global GTM and customer support organizations. You will translate Databrickss business objectives into a compelling Application Product Roadmap leveraging deep experience with consumption-based business processes to ensure seamless delivery and adoption of solutions that empower our sales marketing and customer support teams at scale. First principles-based thinking will be crucial for dissecting complex challenges and architecting innovative solutions.

This role reports to the VP of Application Product Management within the CIO organization. You will lead a team of high-performing Application Product Managers and work closely with executive leadership across all lines of business to drive strategic initiatives optimize processes and deliver measurable business outcomes.

The impact you will have:

• Define and own the product vision strategy and roadmap for the entire GTM Customer Support and Marketing solutions portfolio ensuring alignment with Databricks overarching business goals. This includes identifying new opportunities for competitive advantage and transformational impact with a particular focus on optimizing for consumption-based revenue models and improving the entire sales motion from lead to quote and post-sales motion.
• Build mentor and lead a high-performing team of Application Product Managers fostering a culture of innovation accountability and continuous improvement. Provide strategic guidance coaching and career development to elevate the teams capabilities.
• Serve as a trusted advisor to executive stakeholders across Sales Marketing Customer Support and other functions. Possessing a strong ability to influence business stakeholders you will shape critical business decisions and the strategic direction of our GTM and CX operations through technology translating complex technical concepts into clear business value and driving consensus on strategic priorities.
• Champion the adoption and integration of cutting-edge AI tools and technologies across the GTM and CX solutions portfolio to automate scale and significantly enhance sales productivity.
• Partner closely with IT Architecture and Engineering leadership to ensure the architectural integrity scalability appropriate security measures and maintainability of all solutions within the portfolio. Anticipate future growth and business needs specific to a consumption-based environment.
• Oversee the entire product lifecycle for the GTM and CX solutions portfolio from ideation and discovery through development launch adoption and ongoing optimization. Establish robust product governance frameworks and metrics to ensure predictable delivery of high-quality impactful products including those that ease the quoting experience while ensuring high standards of quality and reliability.
• Champion a data-driven approach to product management. Establish comprehensive success metrics and KPIs for the portfolio leveraging analytics market research and user feedback to inform product decisions.
• Lead efforts to identify and transform complex business processes leveraging technology driving operational efficiencies and enhancing the overall customer and employee experience.

What we look for:

• 15 years of experience in IT Product Management with GTM and CX focus demonstrating strategic leadership progression
• 7 years in senior leadership roles overseeing product managers and strategic portfolios preferably in high-growth SaaS environments
• Proven track record implementing JTBD and CUJ frameworks in enterprise SaaS environments with measurable business impact
• Direct experience leading GTM transformation initiatives that resulted in significant productivity improvements and revenue optimization
• Demonstrated first principles thinking with specific examples of breakthrough solutions that challenged industry conventions
• Deep and extensive expertise in Salesforce Sales Cloud Service Cloud along with a comprehensive understanding of the broader Salesforce ecosystem and related GTM/CX technologies
• Advanced experience leveraging AI tools and technologies including generative AI and intelligent automation to drive business value and productivity
• Proven expertise navigating and optimizing IT product strategies for consumption-based business models with a focus on enhancing end-to-end sales processes and significantly easing quoting experiences
• Data architecture and analytics experience with the ability to design measurement frameworks and interpret complex business metrics
• Enterprise software security and compliance expertise within regulated environments
• Bachelors degree in Computer Science Business Administration or related field
• MBA or advanced degree preferred
• Change management certification or equivalent experience leading organizational transformations preferred

Required Experience:

Director