What to expect
This is an opportunity to be responsible for the operations and management of services in Sheppard Pratts Development and Intellectual Disabilities Services (DDA). Specific responsibilities include:
Service Management
- Provides an efficient and effective service structure.
- Provides implements and maintains a system for continuous quality improvement.
- Ensures that the services are carried out effectively and efficiently.
- Monitors smooth day-to-day operation of program activities and service delivery.
- Assumes responsibility for assessing coordinating and implementing service planning needs of clients assigned to designated program(s) area.
- Implements new program services and quality improvement systems to meet the changing needs of clients and changes in the health care services delivery system.
- Ensures coordinated services to clients through effective interface with various program components and with external service providers.
- Manages the maintenance of space equipment and supplies as necessary.
Staff Management
- Assists in the hiring process training and ongoing supervision and evaluation of program staff in designated area. Assists staff with plans to enhance professional growth including external and internal training and education.
- Reviews credentials experience and performance of staff and grants privileges for performing duties of job description at time of hire and as needed thereafter.
- Teaches coaches and models skills for staff development including psychiatric rehabilitation skills motivational techniques and cognitive behavioral techniques.
- Manages staff schedules and plans coverage for absences.
- Monitors staff students and volunteers for assigned program(s).
Budgetary Responsibility
- Completes funding requests for each individual supported in assigned program that receives DDA funding.
- Ensures/facilitates coordination with billing department for all programmatic billing.
- Keeps program(s) within budgeted expenditures and develops programming and structure that ensures that budgeted revenues are obtained.
Compliance and Reporting
- Ensures service compliance with all regulatory and accrediting bodies.
- Monitors and participates in the development of information management systems that produce accurate information for reporting evaluation and planning and decision-making purposes.
- Ensures that current accurate and complete documentation related to all service functions is maintained.
- Maintains compliance with applicable licensing accrediting and funding standards. Prepares program for external program and facility site reviews. Develops and implements correction plans.
- Completes training and documentation as required by regulation and accreditation bodies
Client Relations
- Establishes and maintains positive relationships with individuals served families and referral sources and purchasers of service staff and other service providers.
- Ensures safe work environment in designated work areas.
- Participates in team meetings weekly and attend other management meetings as assigned.
- Observes and reports any changes in individuals conditions physical and/or mental health.
- Manages difficult or emotional individual situations respond professionally for requests for assistance and support.
- Assesses for health and safety and takes action with individuals groups and environment.
- Responds to crisis situations safely and effectively.
- Thoroughly document all services.
- Perform other duties as assigned.
What youll get from us
At Sheppard Pratt you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to ongoing training and education including a robust tuition reimbursement program.
- Comprehensive retirement medical dental and vision benefits.
- Generous paid-time-off and flexible scheduling.
- Complimentary employee assistance program.
- And more!
The pay range for this position is $46350 minimum to $63654 maximum. Pay for this position is determined on a number of factors including but not limited to years and level of related experience.
What we need from you
- Work requires general and specific knowledge of behavioral health recovery and rehabilitation generally obtained by a Bachelors degree and two years experience or an Associates degree and four years experience. If not degreed 5 years of experience is required. One year of supervisory experience is required.
- Work requires general and specific knowledge of Marylands Developmental Disabilities Administration provider processes procedures and LTSS billing generally obtained by working in the system.
- Working knowledge of Microsoft Office ability to navigate through applications and utilize a keyboard to input required documentation into electronic health record. Prior experience with electronic health record a plus.
- Effective communication and interpersonal skills to develop positive relationships with community organizations clients and families; to direct staff and resolve problems and issues.
- Ability and desire to work with and advocate for our client population.
- Ability to monitor revise and understand the program budgetary process.
- Must possess a valid state Drivers License with a driving record that meets Sheppard Pratt regulations.
- Must possess a 4-passenger vehicle that meets Sheppard inspection and vehicle insurance that names employee as insured driver.
- Must be flexible to adjust schedule to meet program needs including evening or weekends. Requires On-Call availability
Sheppard Pratts mission-driven culture offers an environment where you can explore what motivates you both professionally and personally. Impact opportunities include hospitals special education schools residential programs outpatient centers and more. We offer continuing education tuition reimbursement and career development programs to facilitate your professional growth. Together we can put your purpose to work.
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Required Experience:
Director