The Administrative Case Coordinator (Coordinator) is an integral member of Axioms Ops Support-CC ICM Department (CC-ICM). The Coordinator will be accountable for answering phones routing accurate messages and providing support services to patients and assigned nursing staff. The Coordinator will be expected to exhibit organization multi-tasking quick thinking and time management skills. This role requires a desire to learn a positive attitude and ability to follow specific instructions/procedures. Additionally the Coordinator will have other duties and responsibilities as determined from time to time by the Team Manager.
Essential Functions: The essential functions of the Coordinator are to:
Provide excellent customer service in a fast-paced environment
Maintain daily schedules for assigned nursing staff
Prepare and process correspondence and emails/faxes
Answer regular non-medical inquiries
Request locate send and receive medical records
Attend nursing meetings to record and distribute minutes
Maintain routine files and assists in establishing office systems & processes
Qualifications: The successful candidate should have a combination of demonstrated experience and education that is equivalent to 2 years with a focus on Administrative experience and 1 year of medical administrative assistance experience (Medical Administrative Assistant Certification a plus) Customer Service Experience; or related fields.
Physical Requirements:
Regularly required to stand sit; talk hear and use hands and fingers to operate a computer and telephone keyboard reach
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
This is a remote position and regular predictable attendance is required.
Additional Information: Must be able to type at a minimum speed of 45 WPM meet computer and language requirements.
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