Residential Program Mgr
Residential Program Mgr
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
DEPT OF HEALTH SERVICES
Promoting Health and Wellness for all Arizonans is the motto of the Arizona Department of Health Services (ADHS). ADHS promotes and protects the health of Arizonas children and adults and sets the standard for personal and community health through direct care science public policy and leadership. ADHS is an award winning nationally recognized department and is one of the largest in Arizona State Government with a budget of approximately 500 million dollars and workforce of approximately 1550 employees. Visit our website at
The Arizona State Hospital (ASH) is located at 24th Street and Van Buren in Phoenix Arizona. The Hospital operates twenty-four (24) hours per day three hundred sixty-five (365) days per year. ASH operates two separately licensed hospitals on the campus which provide long-term inpatient psychiatric care to Arizonans who have been court-ordered to receive psychiatric treatment through either the civil or criminal process. We focus on providing care to those who need longer treatment to achieve goals which could not be met with local treatment.
Our Civil Hospital provides care to those individuals who have been determined by the courts to require treatment pursuant to our civil commitment statutes. Often these individuals have received extensive local treatment before coming here. Our Forensic Hospital serves as the secure facility for those who have been determined by the court to either receive restoration to competency treatment or who have been found to be guilty expect insane for a violent offense.
Co-located on our 93-acre campus is the Arizona Community Protection and Treatment Center (ACPTC). ACPTC is the only state facility (and one of only 20 nationwide) that actively treats individuals who have been court-ordered to receive treatment for their sexual offenses. This program is licensed as a Behavioral Health Specialized Transitional Facility and is managed by the same Executive Team that manages the hospitals.
The Hospitals mission which guides all that we do is to Provide evidence-based recovery-oriented and trauma-informed care to the individuals receiving care in order to facilitate their successful transition to the least restrictive alternative possible. We provide state-of-the-art inpatient and residential psychiatric care in an environment of dignity and respect. Interdisciplinary care in all programs is delivered in collaboration with the patient family legal representatives and community providers with a focus on recovery and community reintegration.
Our hospitals are accredited by the Joint Commission (TJC) and our civil hospital is also certified by the Centers for Medicare and Medicaid Services (CMS). All our facilities are licensed through the Arizona Division of Licensing Services.
Residential Program Manager
Address:
501 N. 24th Street Phoenix AZ 85008
Salary: $26.3523
Grade: 19
This position serves as a Residential Program Manager i.e. supervises/manages Residential Program Specialists (RPS) 1 & 2s up to 20 employees during any given work shift; assigns staff to meet work load demands; conducts ACPTC specific training; has authority to make decisions concerning all aspects of staffing activity and assigns staff; reviews and evaluates work performance of RPS staff and initiates disciplinary action as necessary; prepares and submits reports as required; may act as manager of the day on a rotating schedule for the facility; leads shift briefings and staff meetings providing input; guides RPS decisions; makes final decisions or refers unsolved problems to higher management; attends supervisory and management level staff meetings and relays information to unit staff; participates in problem solving and decision making; confers with ACPTC leadership regarding operations; takes inventory of supplies needed coordinates to have supplies ordered; conducts environment of care inspections and submits work orders for needed repairs ensures that the staff and residents are provided a safe therapeutic clean and secure area; provides care custody and control of the residents on the assigned unit; provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene; environmental hygiene including cleaning of rooms changing of bedding and washing of linens as needed; assists infirm residents in walking/transferring; assists non-ambulatory and handicapped residents with hygiene needs (showering changing) as needed assists handicapped residents with feeding as directed; lift and reposition residents as needed; attends trainings reads and studies trainings to increase and expand skillset; utilizes Non-Violent Crisis Intervention (NVCI) techniques to restrain violent residents as needed reviews resident requests regarding telephone calls visits special personal items; documents information pertaining to behavioral changes moods conversations reports of physical illness and objective observations; documents legibly and accurately; writes incident reports in prescribed format; participates in implementation of crisis intervention and behavior management procedures when a resident is violent suicidal or has behavior difficulties; responds to wide variety of incidents; performs related work as required.
Manage and direct subordinate staff (work assignments setting priorities hiring discipline provide training approving leave requests and preparing evaluations).
-Responsible for orientation and ongoing training of RPS plans and implements methods to improve work; prepares and submits reports as required.
-Reviews evaluates recommends changes and implements policies procedures and guidelines for staff and residents.
-Conducts periodic inspections of work areas assuring that staff and residents are provided safe clean and secure areas; prepares reports and coordinates repairs or environmental needs to the appropriate institutional representatives when conditions are other than dictated by agency policy. Takes inventory of supplies and ensure necessary orders are placed in a timely manner. Provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene.
-Reviews recommendations from staff regarding residents requests for visits special personal items etc; approves/disapproves or recommends approval/disapproval to management as required by policy. Responds to questions and recommendations from staff and residents regarding visits with families relatives agency officials and other representatives.
.
-Assist with duties related to resident care including disbursement of resident money and supervising outings in the community.
-Attends staff meetings; provides input listens and resolves conflicts if necessary guides discussions makes final decisions or refers unresolved issues to ACPTC leadership.
-Other duties as assigned as related to the position (typically 5% - 10%)
Knowledge:
-Principles and practices of interpersonal communications.
-Dynamics of human behaviors and crisis intervention.
-Compiling and documenting resident records.
-Security order and discipline systems and programs.
-Institutional work settings.
-Federal State and agency laws rules regulations policies and procedures governing high security risk residents.
-Policies and procedures of facility objectives of behavioral interventions.
-Methods and techniques of security enforcement.
-Management of difficult populations.
-Proper investigation and report writing.
-Principles and practices of supervision and leadership.
-Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
-Methods and techniques of interpersonal communications.
-Crisis intervention including the application of approved physical interventions when necessary.
-Methods and techniques of compiling and documenting resident behavioral health records.
-Methods and techniques of security order and discipline programs of an institution.
-Oral and written communication as required by the work activities in a residential setting for residents.
-Working with sexually violent persons and residents with mental health issues.
-Supervising managing and training staff in an institutional setting.
-Examining and evaluating evidence and formulating decisions as appropriate with the positions.
-Establishing and maintaining effective working relationships with other staff and patient/residents.
-Motivating and encouraging staff towards success in the work place.
-Establishing and maintaining work relationships with other sections within the hospital contractors and the public.
Ability to:
-Supervise train and manage staff and influence others.
-Maintain interpersonal relationships with patients/residents staff and other law enforcement personnel and visitors.
-Observe learn and interpret habits and attitudes and behaviors of persons with psychiatric diagnosis and criminal histories.
-Provide basic are to these individuals.
-Carry out safety and security duties to maintain order and discipline.
-Complete and document resident behavior in prescribed format in the case file.
-Able to rapidly respond to emergency situations.
-Provide input listen and resolve differences of opinion and information.
-Guide discussions and lead meetings.
-Speak and write effectively.
-Coordinate the flow of work between each shift and the daily structured and changing demands of ACPTC.
-Support a diverse multi-cultural workforce that reflects the community promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
One year exp. as a RPS 2; OR 4 years of exp. with the care of psychiatric patients residents or inmates in a behavioral management prog forensic mental health setting or correctional mental health program; OR 90 semester hours toward a Bachelors degree in social behavioral and 2 year exp. in a related field; AND 1 year exp. in a supervisory or lead role.
Drivers License Must be able to obtain and maintain CPR and NVCI certification.
Required to perform and work at/attend meetings at alternate locations and/or travel when necessary. A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. 41- 1758.07. Must possess a valid level one fingerprint clearance card or apply for one within seven working days after beginning employment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling . Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Required Experience:
Manager
Employment Type
Full-Time
