Veterinary Client Care Representative
Veterinary Client Care Representative
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
At Cranbrook Veterinary Hospital we are a compassionate and dedicated team of veterinary professionals committed to providing exceptional care to pets and their families. Our clinic thrives on teamwork empathy and excellence in service. Were looking for a Veterinary Client Care Representative who shares our passion for animals and peopleand whos ready to lead by example.
Position Summary:
As the Client Care Representative you will be the face of our practice and a key point of contact for clients. This role requires strong communication skills a high level of professionalism and a proactive approach to problem-solving and team coordination. You will oversee front desk operations support and train client care team members and ensure that every client interaction reflects our commitment to outstanding service.
Key Responsibilities:
Greet clients warmly and ensure a positive check-in/check-out experience
Supervise and support front desk staff in daily operations
Handle scheduling appointment confirmations and client communications
Train new client care representatives and provide ongoing coaching
Monitor and ensure compliance with clinic protocols and customer service standards
Resolve client concerns with empathy and professionalism
Coordinate with medical and support staff to ensure smooth workflow
Manage inventory of office supplies and front desk materials
Assist with billing payments and maintaining accurate client records
Qualifications:
High school diploma or equivalent
2 years of veterinary or medical receptionist experience required
Prior experience in a leadership or supervisory role strongly preferred
Excellent communication interpersonal and organizational skills
Ability to multitask in a fast-paced environment
Strong computer skills (experience with veterinary software a plus)
Genuine love of animals and commitment to client care
What We Offer:
Competitive pay based on experience
Health dental and vision insurance
Paid time off and holidays
Employee pet care discounts
Ongoing training and development opportunities
A supportive and collaborative work environment
Join Our Team!
If you are a motivated professional who thrives in a leadership role and is passionate about creating a welcoming environment for pet owners wed love to hear from you.
Apply Today by submitting your resume and a brief cover letter.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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