Customer Engagement Project Coordinator
Customer Engagement Project Coordinator
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1 Vacancy
Job Description
CUSTOMER ENGAGEMENT PROJECTOR COORDINATOR
Location: Peterborough
Monday Friday. Full time Permanent.
Job Purpose
The management of Bread service contracts along with modernisation projects for the full range of Baker Perkins existing and legacy equipment.
Main Duties
To provide electro and/or mechanical assistance and expertise to our customers as the first point of contact.
Undertake customer site visits to execute Aftermarket projects and provide warranty support
Manage service contract reporting and present performance data to customers in line with the associated KPIs.
On an ongoing basis be the Aftermarket representative for key customer accounts developing positive relationships and demonstrating our commitment to Aftermarket excellence
Promote and grow the aftermarket service contract business though regular communications and customer visits.
Gather market information providing continuous feedback on customers and competitors for both AM and Capital Growth.
Actively project manage Aftermarket contracts in line with business processes and system requirements considering financial/technical risk overall contract profitability and customer satisfaction
Act as the project lead for Aftermarket to deliver contracts in a timely and technically competent way to meet or exceed customer expectations
Actively liaise with customers both verbally and via email to provide good communication on all aspects of project delivery.
Resolve customer problems in a timely manner by utilising appropriate resources within the organisation
Be aware of and follow all company Health & Safety policies and procedures including feeding back on any H&S information to management
Demonstrate the company values and behaviours
Candidate Profile
Ideally a time-served skilled mechanical engineer (HNC or equivalent); basic electrical knowledge would be beneficial
Knowledge of existing product range(s) of equipment would be an advantage
Experience of working on customer sites and dealing with customers
Excellent communication influencing and interpersonal skills
Good problem-solving techniques using an analytical approach
Valid driving licence
Knowledge of Epicor business system would be an advantage & IT systems
Basic electrical knowledge would be advantageous
Benefits
Companys Health Care Scheme for yourself and family members
Up to 5% Pension Scheme.
In addition the Company gives 3 days between Christmas and New Year and the normal 8 public holidays.
Onsite canteen with subsidized lunch
Days and night shifts availability
Early finish Fridays (alternate Fridays every two weeks)
Free parking on site
Great company culture within a successful organisation
Who we are:
Coperion is an industry leader in compounding and extrusion feeding and weighing bulk material handling and service bringing a wealth of know-how and experience to the market. Customers benefit from Coperions divisions of Polymer Equipment & Systems and Service that are optimally networked on a global basis to offer ultimate support in the design manufacturing and implementation of ideal systems. Staffed by engineers chemists technicians and a variety of industry experts these Divisions form a powerhouse of process solutions for their is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.
Required Experience:
IC
Employment Type
Full-Time
