Italian-Speaking Customer Advisor Cruise Line Project

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Italian-Speaking Customer Advisor Cruise Line Project
Location: Remote in Portugal (from Coimbra to the north)

Employment type: Full-Time

About the Position
If you love travel (and especially cruises!) and speak fluent Italian this is your chance to join a dynamic friendly team supporting a major cruise line project. This fully remote role is exclusively for candidates based in Portugal north of Coimbra and is ideal whether youre starting in customer service or already a pro.

Youll be the friendly voice and problem-solver for customers and travel agents helping with bookings modifications and cruise planning. While theres a touch of sales work (suggesting extras like excursions or insurance) the main mission is top-tier empathetic customer support.

Why Work With Us
Fully Remote: Work from the comfort of your home in the northern region of Portugal.
Dynamic Industry: Assist customers in creating unforgettable cruise experiences.
Supportive Inclusive Culture: Be part of a multicultural team with a growth mindset.
Equipment Provided: Laptop headset and all the essentials.
Health & Life Insurance: Full coverage from day one.
Career Growth: Ongoing training and a clear path to leadership roles.
Compensation & Benefits
Base Salary: 1000/month (14 payments per year) 14000/year.
Meal Allowance: 7.24 per workday via meal card (approx. 1837/year).
Performance Bonus: 150/month (12 months).

Shift Schedule: MondaySunday 08:0019:00 rotational shifts.
Days Off: 2 weekly (rotating).
Core Responsibilities
Customer Support:

Answer inbound calls from customers and travel agents offering accurate cruise info.
Guide customers through pre-booking booking and post-booking processes.
Booking Management:

Assist with changes cancellations and upgrades.
Support travel agents with their reservations.
Cross-Selling & Upselling:

Suggest extras like excursions or onboard activities without pressure.
Post-Booking & Problem-Solving:

Help customers with payments documents and special requests.
Resolve complaints empathetically escalating to internal teams when needed.
Qualifications
Italian: C1 level or above (spoken and written).
English: Good level for internal communication.
Customer service or hospitality experience nice to have (training provided).
Proficiency with Microsoft Office and CRM tools preferred.
Ability to multitask in a fast-paced environment.
Additional Details
Starting Date: 11 September 2025

Italian-Speaking Customer Advisor Cruise Line ProjectLocation: Remote in Portugal (from Coimbra to the north)Employment type: Full-TimeAbout the PositionIf you love travel (and especially cruises!) and speak fluent Italian this is your chance to join a dynamic friendly team supporting a major cruise...

Italian-Speaking Customer Advisor Cruise Line Project
Location: Remote in Portugal (from Coimbra to the north)

Employment type: Full-Time

About the Position
If you love travel (and especially cruises!) and speak fluent Italian this is your chance to join a dynamic friendly team supporting a major cruise line project. This fully remote role is exclusively for candidates based in Portugal north of Coimbra and is ideal whether youre starting in customer service or already a pro.

Youll be the friendly voice and problem-solver for customers and travel agents helping with bookings modifications and cruise planning. While theres a touch of sales work (suggesting extras like excursions or insurance) the main mission is top-tier empathetic customer support.

Why Work With Us
Fully Remote: Work from the comfort of your home in the northern region of Portugal.
Dynamic Industry: Assist customers in creating unforgettable cruise experiences.
Supportive Inclusive Culture: Be part of a multicultural team with a growth mindset.
Equipment Provided: Laptop headset and all the essentials.
Health & Life Insurance: Full coverage from day one.
Career Growth: Ongoing training and a clear path to leadership roles.
Compensation & Benefits
Base Salary: 1000/month (14 payments per year) 14000/year.
Meal Allowance: 7.24 per workday via meal card (approx. 1837/year).
Performance Bonus: 150/month (12 months).

Shift Schedule: MondaySunday 08:0019:00 rotational shifts.
Days Off: 2 weekly (rotating).
Core Responsibilities
Customer Support:

Answer inbound calls from customers and travel agents offering accurate cruise info.
Guide customers through pre-booking booking and post-booking processes.
Booking Management:

Assist with changes cancellations and upgrades.
Support travel agents with their reservations.
Cross-Selling & Upselling:

Suggest extras like excursions or onboard activities without pressure.
Post-Booking & Problem-Solving:

Help customers with payments documents and special requests.
Resolve complaints empathetically escalating to internal teams when needed.
Qualifications
Italian: C1 level or above (spoken and written).
English: Good level for internal communication.
Customer service or hospitality experience nice to have (training provided).
Proficiency with Microsoft Office and CRM tools preferred.
Ability to multitask in a fast-paced environment.
Additional Details
Starting Date: 11 September 2025