Married Telecaller
Married Telecaller
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
Telecaller also known as a telemarketer or phone sales representative is responsible for making outbound and/or receiving inbound calls to promote products or services gather customer feedback or provide support. They act as the voice of the company interacting with customers to build relationships resolve issues and ultimately drive sales or achieve other business objectives.
Key Responsibilities:
Outbound Calls:
Making calls to potential and existing customers to promote products or services explain their features and benefits and persuade them to make a purchase or schedule an appointment.
Inbound Calls:
Handling inbound calls from customers to answer their queries address their concerns and provide support.
Lead Generation:
Identifying and qualifying potential customers (leads) and passing them on to the sales team.
Sales:
Closing sales deals over the phone processing orders and ensuring customer satisfaction.
Customer Service:
Resolving customer complaints answering product-related questions and providing excellent customer service.
Data Management:
Maintaining accurate records of customer interactions updating customer information and documenting sales activities.
Product Knowledge:
Staying up-to-date on product knowledge and industry trends to effectively communicate with customers.
Target Achievement:
Meeting daily weekly or monthly call targets and achieving sales or engagement goals.
Compliance:
Following telecalling scripts and company policies.
Market Research:
Gathering customer feedback and market information to understand customer needs and preferences.
Skills Required:
Communication Skills: Excellent verbal communication and active listening skills are essential.
Sales Skills: Ability to persuade negotiate and close sales deals.
Customer Service Skills: Ability to handle customer complaints resolve issues and provide excellent customer service.
Interpersonal Skills: Ability to build rapport with customers and maintain positive relationships.
Organizational Skills: Ability to manage multiple tasks prioritize work and maintain accurate records.
Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
Resilience: Ability to handle rejection and maintain a positive attitude.
Technical Skills: Familiarity with CRM software and other relevant tools.
Employment Type
Full Time
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